Job Title

Job Alert! Were hiring a Program Manager to help lead our fastpaced PlaceBased Supportive Housing program! Were looking for a multitasking wizard who thrives in a dynamic environment and can confidently balance frontline support with management responsibilities. This role works closely with staff, funders, and the business community, and plays a key role in championing a mission focused on homelessness and addictions. Youll be doing some serious magicwhile working alongside an incredible, passionate team. What our leadership loves: Generous benefits RRSP plan Welcoming and inclusive environment Meaningful community impact Fun, supportive coworkers Salary: $71,070 per annual, full benefits Full Time position Hours: Thursday Saturday, every other Wednesday; 12hour shifts (07001900 & 19000700). Please note that this position rotates between a 4week cycle of day shifts & overnights. Position Summary: Under the direction of the Program Director, the Program Managers provide management support for the agency 24/7. They are responsible for program development, service delivery and program evaluations, as well as reporting writing and the allocation of staff and financial resources. Program Managers are expected to manage crises, provide critical incident debriefing, and are responsible for performance management of staff. Responsibilities: Lead by example, interact with clients in a caring, nonjudgmental manner, and ensure staff do the same As part of the grievance procedure, resolve client concerns Provide training, coaching, mentorship, supervision, and disciplinary action up to and including termination to staff Write, conduct, and review performance reviews of staff; extend probation when necessary Investigate concerns brought forward from staff related to the Alpha Houses Respectful Workplace Policy, Employee Complaints, and Vulnerable Adults Abuse Policy Ensure staff are able to fully function and are motivated to provide highquality client care in a warm and compassionate manner Recruit, select, and onboard staff Ensure adequate shift coverage by sending out available shifts using Shift Link and assigning shifts to staff Review and approve timeoff bids/requests and ensure accuracy of staff pay Attend to crises (seizures, overdoses, deaths) providing group and 1:1 debriefing with impacted staff Keep safety protocols up to date, ensuring accreditation and program audit standards Work with the Program Director and/or HR to resolve team functioning problems and serious staff issues Partner, interact, and build strategic partnerships with agencies, community partners, local businesses, and stakeholders, resolving any arising concerns Account for accurate collection and submission of data and statistics for funding and outcome reports Ensure agency vehicle log books are completed properly and report maintenance issues to the Asset Manager Provide supervision to volunteers and practicum students Delegate responsibilities to team leads and/or staff Hold regular program and staff meetings Ensure safety of staff in other 24/7 programs by checking in with teams 23000700, seven days a week Participate in management meetings, including labour relations and collective agreement proposals Conduct regular reviews and audits of the program to verify compliance with accreditation and Alpha House policies, procedures, and standards Respond to emergencies, address community and client complaints, resolve problems, complete audits, and implement related changes Manage the program budget to provide necessary supplies for quality client care Participate in direct service provision as needed and cover staffing gaps Qualifications: Postsecondary education from a public institution, in a relevant field; minimum of a 2year diploma program, bachelors degree preferred (progress considered) Minimum of 3 years of successful team management experience with proven results in training, coaching, mentorship, and performance management Minimum of 4 years of related experience, at least 3 of which includes direct experience in addictions, mental health, the homeless population, or the Indigenous community Understanding of addictions, including withdrawal management, harm reduction, stages of change, traumainformed care, and recoveryoriented systems of care Strong interpersonal communication skills, discretion, and ability to maintain confidentiality of clients, staff concerns, and disciplinary procedures Experience in crisis management (deaths, critical incidents, etc.) including facilitating and debriefing groups Empathy and compassion toward the homeless, those struggling with addictions and/or mental health Proven crisis management, problemsolving, rapportbuilding, and advocacy skills Belief in harm reduction and housing first principles Ability to work shift work, including overnights Computer literacy, including effective use of MS Word, Excel, and Outlook Understanding and appreciation of the Protection of Persons in Care Act FOIP certification Its your Move training, or equivalent Patient Lift training Position Requirements: Class 5 (NonGDL) drivers license and ability to obtain a Class 4 license Comfortable driving an agency van Access to a personal vehicle that can be used for business purposes Comfortable in an environment with risk of violence and exposure to bodily fluids Ability to physically assist clients from prone to sitting or standing and vice versa Have a valid Vulnerable Sector Search within the last six months with no disqualifying results FOIP certification Its your Move training, or equivalent Patient Lift training #J-18808-Ljbffr