Job Title Field Support Engineer L1 Location Brampton, ON Onsite Job Description This role provides overall hardware/software support to employees and incoming new hires, including weekly reporting, inventory management, and administrative tasks. The successful candidate delivers optimum customer service in a dynamic environment and travels up to 150 miles between offices. Responsibilities Image and install software on Windows and Apple laptops/desktops, including IMAC, and provide remote support. Troubleshoot postdeployment issues on Windows and Macintosh platforms. Printer breakfix and installation. Disposal, redeployment, and asset reclaim. Data backup and recovery coordination. Hardware refresh and warranty repair. Spare parts management. Audio and video support, including health checks. Inventory and asset management depot operations. Coordinate with external vendors for dispatch support. Identify and resolve hardware and software conflicts. Open and close service requests, and manage classification, assignment, tracking, and completion of incidents. Asset tagging and entry of incoming equipment into the asset management system. Collaborate with crossfunctional teams to onboard new hires. Ensure hardware is properly assigned and updated into the management system. Provide weekly reports on physical inventory counts and record outflows of hardware equipment. Schedule repairs for damaged/malfunctioning hardware with external suppliers. Ensure resolutions are consistent with company standards and policies. Requirements / Qualifications Prefer 35 years of IT experience, including technical training. Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite. Experience with imaging Windows 10 OS. Basic network concepts (TCP/IP, Windows Networking, Ethernet). Experience in PCbased word processing, presentation, and email software. Experience with PCbased spreadsheet software (formulas, calculations, and functions). Willingness to work extended hours or a modified schedule. Outstanding customer service and interpersonal skills. Excellent organizational skills and ability to prioritize many competing requests. Experience working in or supporting a call center or help desk environment. MCP and/or A+ certifications. Aptitude for learning. Excellent oral and written communication skills. Ability to work in teams and in a team environment. Lift up to 50 pounds. Own car for transportation (mileage reimbursed by policy). Additional Information Own car required for transportation; lift up to 50 pounds. MCP or A+ certifications preferred. #J-18808-Ljbffr
Job Title
Field Support Engineer