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Overview Join Our Team as a Production Print Field Service Technician! Are you passionate about providing topnotch technical support and problemsolving within the production print environment? Were searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fastpaced, forwardthinking setting and possess a talent for troubleshooting, wed love to hear from you! Responsibilities Perform onsite maintenance and repairs for production print equipment. Diagnose and resolve technical issues promptly to minimize production downtime. Conduct regular inspections and implement preventive maintenance procedures. Install, configure, and calibrate production print machinery for optimal performance. Collaborate closely with clients, delivering outstanding customer service and support. Onsite service of MFPs. Maintain parts and call management as well as accurate records to achieve KPI targets. Learn new technologies, maintain accurate records, and assist other team members as required. Lead referrals and assist with customer assessments and solution design (10%). Perform breakfix and customer support (90%). Seek opportunities to improve territory parts budget and inventory control. Perform other relevant duties as assigned by management. Qualifications Demonstrated experience in servicing and repairing production print machinery. Proficient in mechanical and electrical troubleshooting within a production print environment. Familiarity with a variety of production print technologies and systems. Exceptional communication skills and a strong customerservice orientation. Ability to work independently and adapt to diverse client environments. Network skills: Installation and troubleshooting of basic printing and scanning solutions; Microsoft OS peertopeer and clientside server environments; familiar with printing from common business apps. Solutions knowledge: Basic understanding of solutions portfolio. Product knowledge: Excellent working knowledge and certification of production systems. Color skills: Working knowledge of calibration and RIP configurations. Communication skills: Excellent verbal, written, and interpersonal skills. Mentoring and instruction: 10% based on technical expertise. Pre/post consulting ability: Moderate. Working directions: Requires limited assistance for more difficult problems. Must be positive, outgoing, selfmotivated and committed to building and maintaining strong customer relations. Travelling within Canada candidate must provide and maintain valid travel documents at own expense. Own vehicle and possess valid insurance with appropriate coverage plus a valid drivers license in good standing. Standby and afterhours work may be required. Training may require afterhours travel and stayovers, including weekends. Why Join Us? Opportunity to work with cuttingedge production print technology. Competitive compensation and comprehensive benefits package. Supportive and collaborative team environment. Continuous learning and growth opportunities. Contribute to the success of an industry leader. If youre ready to elevate your expertise in the dynamic world of production print technology, we encourage you to apply today! Become an integral part of our team, driving excellence and innovation in the production print field. Equal Opportunity Employer Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions daffaires Konica Minolta (Canada) Lte. est un employeur d''opportunit gale. #J-18808-Ljbffr