Job Title

Stage Experience Lead Full Time Assigned to oversee all sales floor departments within a specific Sephora location, including Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephoras selling model and provide outstanding client service so that the store achieves and exceeds company objectives. Client Experience: Ensure all onstage cast properly execute Sephoras selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action clientrelated issues/feedback via the client service hotline or through direct feedback from clients. Embracing Innovation: Support all worldselling cast being properly trained in all Client Interactive Technology. Event Management: Support instore events as needed ensuring that these events help the store achieve its goals as well as client needs. Performance Assessment & Development: Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular checkins with direct reports. Entrepreneurial Spirit: Demonstrate a strong understanding of the stores sales performance and business opportunities. Wed love to hear from you if You have one to three years experience in a similar role at a similar volume store or equivalent internal experience. You have excellent verbal and written communication skills and the ability to influence business partners at all levels in a clear and concise manner. You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service. Meaningful Rewards The compensation ranges between CAD$22.20 CAD$26.10 per hour. In addition, you may be eligible for performancebased bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional nondiscriminatory, legitimate business factors relevant to the position and/or location. Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications. #J-18808-Ljbffr