Job Title

Join to apply for the Case Manager (Personne gestionnaire de cas)-Bilingual role at Workplace Safety and Insurance Board (WSIB) . 1 week ago Be among the first 25 applicants. Work Locations Guelph - Unilingual Guelph - Bilingual Hamilton Unilingual Hamilton- Bilingual Kingston - Unilingual Kingston - Bilingual London - Unilingual London - Bilingual North Bay - Unilingual North Bay - Bilingual Ottawa - Unilingual Ottawa - Bilingual Sault Ste. Marie Unilingual Sault Ste. Marie - Bilingual St. Catharines - Unilingual St. Catharines - Bilingual Sudbury Unilingual Sudbury - Bilingual Thunder Bay - Unilingual Thunder Bay - Bilingual Timmins - Unilingual Timmins - Bilingual Toronto - Unilingual Toronto - Bilingual Waterloo- Unilingual Waterloo - Bilingual Windsor - Unilingual Windsor - Bilingual Work Locations (French) Guelph Unilingue Guelph Bilingue Hamilton Unilingue Hamilton Bilingue Kingston Unilingue Kingston Bilingue London Unilingue London BilingueNorth Bay Unilingue North Bay Bilingue Ottawa Unilingue Ottawa Bilingue Sault Ste. Marie Unilingue Sault Ste. Marie Bilingue St. Catharines Unilingue St. Catharines Bilingue Sudbury Unilingue Sudbury Bilingue Thunder Bay Unilingue Thunder Bay Bilingue Timmins Unilingue Timmins Bilingue Toronto Unilingue Toronto Bilingue Waterloo Unilingue Waterloo Bilingue Windsor Unilingue Windsor Bilingue Work Arrangement Inoffice, up to 5 days per week beginning in 2026. Salary Grade Grade 213: $97,184.05 About WSIB At WSIB, our mission is to support workers and employers when injury or illness happens on the job. We act quickly to provide wageloss benefits, medical coverage, and practical support to help people recover and return to work. As one of North Americas largest insurance organizations, covering over five million people in more than 300,000 Ontario workplaces, were committed to making workplaces safer and supporting recovery every step of the way. Learn more at wsib.ca. Why Work With Us? Grow your career through diverse opportunities and continuous learning. Be valued and recognized for your contributions. Work in a supportive, teamfocused environment. Access comprehensive health, wellness, and a defined benefit plan. Receive a competitive salary and, where applicable, a bilingual language bonus. What Youll Do Make informed decisions based on legislation, policy, and best practices, and communicate these decisions clearly to workers, employers, and healthcare providers. Gather and analyze information from multiple sources to assess eligibility and progress cases efficiently. Adapt to new information and changing circumstances, adjusting plans as needed to ensure successful recovery and returntowork outcomes. Collaborate with internal teams and external partners, participating in case conferences, sharing best practices, and providing mentorship where needed. Execute casemanagement plans by coordinating actions, monitoring progress, and ensuring timely followthrough on all activities. Facilitate open communication between workplace parties, supporting a safe and sustainable return to work. Identify and address barriers to recovery and returntowork, leveraging resources and expertise as required. Resolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent manner. Who You Are Sound decisionmaking skills and the ability to weigh complex information. Exceptional communication (verbal and written) with empathy and clarity. Adaptability to evolving situations and client needs. Strong teamwork and collaboration within multidisciplinary teams. Demonstrated ability to follow through and deliver results. What You Will Bring Education University completion at undergraduate level. Experience Two years prior experience in Adjudication or Case Management and Customer Service. Adjudication involves decisionmaking, gathering and weighing information against guidelines, policy and laws to arrive at an objective outcome. Case management involves assessment, planning, facilitation, and advocacy for options and services to meet an individuals needs and promote optimal outcomes. Key activities include collecting information, making decisions, coordinating and actioning activities, reviewing, monitoring, guiding and directing cases towards resolution. This position is currently eligible for an education equivalency. Additional years of experience will be considered in place of levels of education on a 2:1 basis. For each level of education not completed, two years of experience will be considered as equivalent, in addition to the minimum prior years of experience required. Our Commitment to Equity, Diversity and Inclusion We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We are committed to accessibility and inclusive practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know. Disclosing Conflicts of Interest As public servants, employees at WSIB must act ethically at all times. Job applicants must disclose any circumstance that could result in a real, potential, or perceived conflict of interest. If you have questions, contact the Talent Acquisition Centre at . Privacy Information Personal information is collected under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties use this information for recruitment. As a precondition of employment, prospective candidates must undergo a criminal records name check. For questions about privacy, contact the WSIBs Privacy Office at . Application Submit your application by the closing date. Seniority level MidSenior level Employment type Fulltime Job function Other Industries: Public Safety, Government Administration, and Insurance Opportunity Type Salaried position available. #J-18808-Ljbffr