Job Title

RS Express Ltd. is currently seeking a Dispatch and Customer Service Coordinator to join our dynamic courier and transportation team. This role is ideal for a professional who thrives in a fast-paced, high-accountability environment and takes pride in delivering exceptional customer service while keeping daily logistics running smoothly. If you enjoy problem-solving, collaborating with dispatch and drivers, and being a key point of contact for customers we''d love to hear from you. Key Responsibilities Handle inbound and outbound phone calls and email correspondence with clients in a professional and timely manner Maintain accurate client records, including inventory details, shipment and order requests, and customer concerns Serve as a primary point of contact for dispatcher questions, clarifications, and day-to-day operational support Provide backup coverage for dispatchers and customer service representatives during absences, meetings, or peak periods, including monitoring after-hours calls and late driver returns Assist with scheduling deliveries and coordinating logistics between customers and drivers Maintain a strong working knowledge of fleet operations, including driver assignments, fleet availability, and role responsibilities Monitor customer calls in real time and ensure prompt communication regarding delays, cancellations, or service changes Support general office duties as assigned Participate in team meetings to share feedback and contribute to continuous operational improvements Qualifications & Experience Minimum 3 years of experience in a customer service role; experience in transportation or logistics is considered a strong asset Demonstrated ability to work with logistics and delivery software, with adaptability to new systems and technology Excellent English communication skills, both written and verbal Strong problem-solving, decision-making, and organizational skills High attention to detail and a strong sense of accountability Professional work ethic with a customer-focused mindset Proficiency in Microsoft Office, including Outlook, Excel, and Word Ability to obtain a satisfactory Criminal Record Check (at the employee''s expense) Legally eligible to work in Canada Working Conditions Full-time position: 40 hours per week , Monday to Friday, 8:00 a.m. 4:30 p.m., with flexibility for staggered start times as required In-office role, reporting to the Operations Manager Extended periods of sitting and computer work Occasional filing and office organization requiring standing, walking, bending, and reaching Periodic work in the yard to meet with drivers, as operational needs arise Wage: starting at $20.00 per hour, with consideration given to relevant qualifications and experience. Company: RS Express Ltd. Location: 175 Plymouth St We thank all applicants for their interest; however, only those selected for an interview will be contacted. Requests for reasonable accommodation will be accepted throughout the hiring process.