Job Title

HELP DESK TECHNICIAN Reference # 2026-6 Strong. Proud. Uplifting. At Ornge, we believe that ordinary people can do extraordinary things. Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care. We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of differencemakers and lifechangers. Discover Ontario, Canada, and an exciting career with Ornge. Position Details Position Title: Help Desk Technician Department/Section: CritiCall Employment Status: Permanent Full Time Targeted Salary Range: $60,639.60 $72,009.53 Work Mode: Hybrid (2 Days Per Week) Existing Vacancy: Yes Location: 1725 Upper James St., Hamilton Hours of Work: 37.5 hours/week Posting Open Date: January 19, 2026 Posting Close Date: February 2, 2026 The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individuals skillset, level of experience applicable to the role and internal equity considerations. Uplifting Your Career at Ornge The Help Desk Technician provides firstlevel technical support to provincewide application users, CritiCall Ontario Call Centre staff, and Ornge employees. This role is essential in ensuring the reliability, security, and availability of technology systems that support timesensitive healthcare coordination across Ontario. Key Accountabilities Provide oncall firstlevel technical support for applications, systems, and hardware used by CritiCall Ontario and provincial healthcare stakeholders Troubleshoot and support enterprise applications including CCIS, PHRS, CORD BI, Microsoft Dynamics, VPN, SFTP, MS Office, Windows OS, and related systems Support hardware including PCs, laptops, servers, mobile devices, network equipment, call centre headsets, and peripherals Monitor, log, track, and resolve incidents using a ticketing system while meeting defined servicelevel expectations Manage HL7 messaging and VPN connectivity between hospitals and provincial systems Ensure compliance with PHIPA and organizational security standards when handling sensitive information Communicate effectively with internal teams, hospitals, vendors, and external stakeholders Participate in testing, evaluation, and implementation of new systems, hardware, and software solutions Qualifications Postsecondary diploma or degree in Computer Science, Networking, Computer Security, or a related field, or an equivalent combination of education and experience Minimum 34 years of experience providing technical or help desk support Strong troubleshooting, analytical, and problemsolving skills Experience supporting Windows OS, MS Office, VPNs, antivirus software, VOIP, and enterprise applications Handson experience supporting PCs, servers, networking equipment, printers, mobile devices, and Apple devices Advanced computer proficiency (MS Word, Excel, PowerPoint; database systems) Experience with ticketing systems and vendor escalation processes Experience in healthcare, aviation, or other highly regulated environments is considered an asset Entry to intermediate IT certifications (e.g., Microsoft Azure Fundamentals, CompTIA A+) are considered an asset Total Rewards Comprehensive Health, Dental and Vision Benefit Plan. 24/7 Employee and Family Assistance Program. Premium Defined Benefits Pension Plan Automatic Enrollment. Three Paid Personal Days (ProRated for Year 1). Accrued vacation time starting at three weeks per year. PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more! Tuition reimbursement and opportunities for learning and development. At Ornge, We Are: Community connectors. Equity in healthcare. Strong in our convictions. Proud of the services we provide. Uplifting in our mission, values, and services. You Can Expect Us to Be: Competitive in pay, benefits, vacation time and more. Promoters of diversity. Champions of inclusivity and accessibility. Committed to your career advancement. A tightknit, supportive culture. A Bit About You You are driven by our collective desire to make a difference. Excited by problem solving and excels at inthemoment decision making. Teamwork has always been where you thrive. You are ready to put your skills into action in a fastpaced environment. Whats Next If you are ready to uplift lives, apply directly online. On apply, well send you an email on how to check your application status within Jobvite. Ornge is committed to providing accessible accommodations in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at . Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Mtis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities. Ornge communicates with candidates for job openings by email and does not incorporate AI technology in its recruitment process. Applicants are responsible to check their email for updates and ensure they can receive messages from unfamiliar senders. We send timesensitive information via email; it is important for applicants to check their email frequently. If we do not receive a response from applicants, we will assume they are no longer interested in the position, resulting in the removal of their application from the competition. Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us. Ornge. Lives uplifted. #J-18808-Ljbffr