Job Title

Marketing & Guest Experience Coordinator Join to apply for the Marketing & Guest Experience Coordinator role at Destination Cape Breton Employment Full-Time, Weekdays, Weekends, On-Call, Holidays Company: Cape Smokey Holding Ltd Address: 38686 Cabot Trail Rd, Ingonish Beach, B0C1L0, Nova Scotia Department: Marketing Key Responsibilities Marketing & Content Capture and edit onsite content (short videos, stories, photos) for IG, FB, TikTok and website updates. Post daily or near-daily updates: weather, snow conditions, webcams, events, lifts and terrain status. Assist with social media monitoring, replying to comment/messages in Smokey tone. Support creation of campaign assets (Black Friday, Snow Guarantee, seasonal promos). Help maintain a clean, updated image library. Support with light video editing (Reels, TikTok pacing, product shots). Guest Experience & Communication Be on the hill regularly: talking to guests, gathering feedback, spotting opportunities for content or improvements. Support coordination of events (New Years, microbrewery weekends, races, camps). Help organize influencers, photographers and partner visits. Assist with signage, onsite messaging and making operational updates clear and guestfriendly. Prepare simple reports on guest questions, recurring issues and improvements. Operational Support Coordinate with rentals, snow school, patrol and lift operations to gather accurate info for daily posts. Maintain timely communication with snowmaking team and Chief Executive Officer regarding snowmaking, grooming, openings and closures. Ensure website info (hours, pricing highlights, events) stays correct. Help set up small activations on busy days (welcome tables, photo spots, giveaways). Required Skills & Qualifications Must be proficient in Adobe Creative Suite, including Illustrator, Photoshop, InDesign, and Premiere Pro. Strong communication and socialmedia instincts. Confident with a camera/phone; comfortable capturing people, snow, action. Ability to edit quick mobilefirst videos. Customerfacing attitude; not afraid to talk to guests or ask questions internally. Organized and reliable someone who follows through. Understanding of ski culture is a plus (snowboarder or skier ideal). Energetic, proactive, calm under pressure. Loves winter sports and mountain culture. Friendly with guests but also efficient and direct. Can work independently doesnt need micromanaging. Enjoys fastchanging days and solving problems. Availability Must be available when things are happening this is an ontheground, eventdriven role. Expected to work peak days, weekends, holidays and respond quickly when major updates, storms or events occur. Flexible schedule; understanding that mountain operations dont follow a standard 95. What We Offer Opportunities for professional growth within a dynamic, expanding company. Competitive compensation. A supportive and energetic team environment. Competitive benefits and development opportunities. Discounted accommodation for eligible employees. Staff discounts on select products and services. Training on internal systems and processes. How To Apply Cape Smokey will be accepting applications for this position via email. Please submit your resume and a brief cover letter to with the subject line Marketing & Guest Experience Coordinator Application. Intended Audience This employment opportunity is open for Canadian citizens, permanent residents, and temporary residents who are able to work for any employer in Canada (student permit, open work permit holders), unless specific eligibility criteria are noted in the above job posting. #J-18808-Ljbffr