Job Title

Apply for the Patient Service Centre Assistant role at LifeLabs Medical Laboratory Services . For over 50 years, LifeLabs has been Canadas leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services. We are committed innovators, operating Canada''s first commercial genetics lab, and the country''s largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust. We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians lives every day. Our teams are at the heart of everything we do. We are proud to be recognized as one of Canadas Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customercentered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture. Job Details Status: Temporary Part Time Regular Schedule: Monday - Friday with rotational Saturdays, 7:00am - 12:00pm Location: 65 University Ave E, Waterloo Contract end date: 30 April 2026 Start date: 15 December 2025 (though temporary position ends April 30 2025; keep both dates as provided) Number of positions: 1 Responsibilities Customer Experience Exceptional customer experience skills to welcome the customers to LifeLabs with undivided attention and make them feel safe and comfortable. Defuse customer situations and provide resolution in a timely and effective manner. The ability to prioritize multiple tasks in a fastpaced environment. Enter customer in Queue/Patient Wait Time system. Review requisitions for accuracy, request information as required from patients, determine if customers have followed necessary test preparation protocol prior to specimen collection and provide instructions regarding the specimen collection process. Enter required patient demographics, requisition information and any additional information related to the processing of test results into the computer. Promote SMS and demonstrate functionality to customers. Support confidentiality in all areas of our related work. Represent LifeLabs in a professional and positive manner. Inspire trust, teamwork and positive relationships with team and customers. Ensure a safe, comfortable, efficient, and personalized experience while visiting our LifeLabs locations. Specimen Preparation Receives, sorts and processes incoming specimens from physician offices and/or patient specimen dropoffs. Troubleshoots, problemsolves and investigates incidents relating to missing specimens or other specimen concerns. Prepares specimens for pickup by couriers in accordance with packaging requirements and within the time deadlines. Other duties Cleans/disinfects/wipes work area(s) as per established procedures. Maintains adequate stock of supplies for PSC and orders as required. Filing and faxing as required. Qualifications 13 years in customer service. High School diploma or equivalent. Excellent computer skills MS Word, Outlook, 60 WPM. Clear and effective communication with strong interpersonal skills. Familiarity with medical terminology an asset. Accountability, initiative, and a high level of ownership. Embraces problems with a cando attitude and calm and measured approach striving to solve and continuously improve. Thrives in dynamic and fast paced/ changing environments. Prioritizes safety, including demonstrating appropriate infection control etiquette. Compensation and Benefits Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including extended health care, dental care, and life insurance. Retirement Savings Plan. Vacation and wellness days. Employee wellness and giving programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive wellbeing of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives. Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, home and auto insurance, Costco membership, etc., and optional healthrelated benefits. Accommodations and Vaccinations In accordance with LifeLabs Accessibility Policy, accommodations are available upon request for all recruitment phases. Vaccinations are highly encouraged; may be mandatory for selected employees. Ready to empower healthier Canadians? Apply today! #J-18808-Ljbffr