Job Title

Company Summary Come work for a company thats committed to the success of each and every employee. A place where innovators and collaborators come together and build on each others talents. Where diversity is welcomed and celebrated. FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities. Job Summary We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you''ll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. En tant qu''agent(e) d''oprations bilingue, vous offrirez un service la clientle de premier ordre nos clients en rpondant toutes leurs demandes dans les dlais prescrits, vous prparerez des documents juridiques lis aux transactions hypothcaires et vous veillerez la clture des transactions. Ce poste convient idalement une personne qui aimerait se joindre une entreprise qui a cr une atmosphre de travail unique et qui propose des dfis, et offre des occasions de perfectionnement personnel et professionnel dans un environnement ax sur l''quipe. As a Bilingual Title Officer, you will provide superior customer service to our clients responding to all inquiries within specified timeframes, prepare legal documents for mortgage transactions and ensure transactions closings are met. This role is ideally suited to an individual who would like to join a company that has created a unique working atmosphere that offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment. Voici votre contribution : Offrir un service la clientle de premier ordre nos clients par l''intermdiaire du portail, par courriel et par tlphone pour rpondre toutes les demandes dans les dlais prescrits. tablir des partenariats internes et externes afin d''amliorer l''exprience client globale. Grer tous les problmes et les irrgularits sur le titre avec le reprsentant du prteur (prteur, spcialiste en prts hypothcaires, etc.). Grer tches journalires conformment aux politiques et aux lignes directrices d''entreprise. Prparer les documents applicables conformment aux exigences du programme de chaque prteur. Travailler avec nos clients externes, tel que des prteurs, notaires ou courtiers hypothcaires. Vos comptences : Diplme en techniques juridiques ou en administration juridique, ou exprience quivalente sera considr un atout. Capacit exceptionnelle communiquer par tlphone et excellentes aptitudes pour les relations interpersonnelles. Capacit avre prioriser et rsoudre des problmes. Grand souci du dtail et capacit grer des priorits concurrentes dans un milieu de travail occup. Minutie et capacit dmontre mener plusieurs tches de front dans un environnement de travail dynamique. Capacit faire preuve de jugement pour protger les renseignements confidentiels. Connaissances intermdiaires de la suite Microsoft Office et de Outlook. Nos heures d''ouverture sont de 8 h 30 19 h, du lundi au vendredi. Les candidats doivent faire preuve de souplesse pour effectuer un quart de travail tardif rgulier (par rotation) jusqu'' 19 h. Here''s how you''ll contribute: Provide superior customer service to our clients via portal, email and phone responding to all inquiries within specified timeframes. Develop internal and external partnerships to enhance overall customer service experience. Manage all issues and title discrepancies with the Lender representative (lender, mortgage specialist etc.). Manage day to day tasks in accordance to our corporate policies. Prepare applicable documents as per respective lender program requirements. Working collaboratively with our external clients such as lenders, notaries and brokers. Here''s what you''ll bring: Graduate of a law clerk/legal admin program or equivalent experience will be considered an asset. Exceptional phone manner with strong communications and interpersonal skills. Proven ability to problem solve and prioritize issues. Possess strong attention to detail with the ability to manage competing priorities within a busy office environment. Detail oriented and proven ability to multi-task in a fast-paced environment. Ability to exercise good judgment in protecting confidential information. Intermediate computer skills in MS Office and Outlook. Candidates must be flexible to work a regular rotating late shift up to 7:00 pm (AST). Total Direct Compensation: 52,310 - 62,850 Any pay range is in $CAD HERES WHAT SETS US APART: Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results. Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials Group retirement savings plan with company match Paid holidays and generous paid time off Hybrid work arrangements Paid volunteer opportunities and charitable donation matching Employee recognition programs that include referral incentives Potential for performance-based incentives The opportunity to participate in our stock purchase plan And more! *As per terms of the employment agreement The Great Place to Work Institute has named FCT one of Canadas Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. Were also one of Achievers 50 Most Engaged Workplaces in North America. By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed. Thank you for considering FCT. We look forward to meeting you. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCTs hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation. FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation. #J-18808-Ljbffr