Job Title

Overview Sr Customer Experience Specialist Serves as the primary customer contact and ensures all customer needs and expectations are met. Also initiates customer event reports in CMMS system and dispatches technical staff in response to service requests. Maintain the CMMS system and set service types, categories and priority levels that drive Honeywells response to customer events. Respond to inbound customer calls and email regarding service order inquiry, problems and changes. Assist other customer service associates with administrative duties. Communicate with other departments such as Technical Support, Administration and facility management to resolve customer issues. Support service order processing including order entry, expediting, changes, monitoring status and resolving discrepancies. Job Description Sr Customer Experience Specialist Serves as the primary customer contact and ensures all customer needs and expectations are met. Also initiates customer event reports in CMMS system and dispatches technical staff in response to service requests. Maintain the CMMS system and set service types, categories and priority levels that drive Honeywells response to customer events. Respond to inbound customer calls and email regarding service order inquiry, problems and changes. Assist other customer service associates with administrative duties. Communicate with other departments such as Technical Support, Administration and facility management, etc., to resolve customer issues. Support service order processing including order entry, expediting, changes, monitoring status and resolving discrepancies. Tasks 15% - Attending Calls 15% - Processing Emails 10% - Respond to monitoring and EBI alarms 4% - Monitoring system availability 15% - Service Order creation 6% - Problem resolution 10% - Service Event Classification and Prioritization 10% - Administrative Support 7% - Resolving customer issues and system discrepancies 8% - System and process support Responsibilities Key Responsibilities Attending Calls Processing Emails Monitoring system availability Administrative Support Processing orders System and process support Qualifications YOU MUST HAVE High School Diploma, or equivalent. Min 1 year experience in customer Service 1 year of dispatch experience is required, understanding of the P3 business also required Flexibility to work 12hrs night or day shifts Flexibility to work weekends and evenings WE VALUE An ability to learn quickly Attention to detail A bias for action An ability to work in a team A commitment to discovering ways to improve service This position is in Markham, Ontario. The annual base salary range for this position is $54,100 to $60,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidates work experience, education and training, key skills, as well as market and business considerations. This position is for a current vacancy. About Us Honeywell helps organizations solve the world''s most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by our Honeywell Forge software that help make the world smarter, safer and more sustainable. #J-18808-Ljbffr