Job Title

Product Support Technical Specialist Club Division Location: Markham, Ontario Role Type: Backfill Role (Regular Fulltime) Schedule: 37.5 hours/week Salary: Expected base salary range $60,000 - $70,000 CAD, depending on experience and qualifications. Responsibilities Troubleshoot common technical issues such as activations, installs, printing issues, and common errors. Troubleshoot client technical issues (networking/hardware, permissions). Serve as Tier2 escalation point between clients and Jonas. Run SQL scripts, create queries, and review system logs. Trace software to determine root causes of issues. Keep clients informed of progress and provide followup as necessary. Collaborate with other departments or offices to expedite resolutions. Promote and maintain a highquality, professional, serviceoriented company image among clients. Assist with testing of club products. Assist in afterhours rotation (once knowledge level is achieved). Qualifications 2+ years of experience in a technical role, preferably technical support, with close customer communication. Experience in accountingbased applications in the Private or Public Golf Club Industries, Hotel, or related Hospitality Industries is an asset. Knowledge and experience with SQL, advanced Excel, and database structures. Knowledge of Providex is an asset. Experience with networking and troubleshooting, including Citrix, Terminal Services, and Virtual Servers. Proven ability to meet deadlines and work in a fastpaced environment. Proficiency with Microsoft Office suite (Word, Excel). Experience with various operating systems, including Windows10, Windows11, WindowsServer. Strong communication and soft skills. Proven problemsolving and teaching abilities. Excellent organizational and timemanagement skills. Company Overview Gary Jonas Computing Ltd (Jonas Software) is a clientoriented and technologydriven software application company, part of the Constellation Software group. It provides enterprise management solutions to the Private and Semiprivate Club, Foodservices, Construction, Metal Service Centers, Moving & Storage, Attractions & Leisure, Fitness & Sports industries, among others. With over 6,000 employees worldwide and 80+ brands, Jonas focuses on software innovation, quality, and customer service. Additional Information Seniority level: Entry level Employment type: Fulltime Job function: Other Industries: Software Development #J-18808-Ljbffr