Job Title

Safran est un groupe international de haute technologie oprant dans les domaines de l''aronautique (propulsion, quipements et intrieurs), de l''espace et de la dfense. Sa mission : contribuer durablement un monde plus sr, o le transport arien devient toujours plus respectueux de l''environnement, plus confortable et plus accessible. Implant sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d''affaires de 27,3 milliards d''euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou europen sur ses marchs. Safran est la 2me entreprise du secteur aronautique et dfense du classement World''s Best Companies 2024 du magazine TIME. Safran Landing Systems est le leader mondial des fonctions d''atterrissage et de freinage pour aronefs. Son expertise couvre l''ensemble du cycle de vie de ses produits, de la conception et la fabrication jusqu'' la maintenance et la rparation. Partenaire de plus de 25 avionneurs dans les domaines du transport civil, rgional et d''affaires ainsi que dans le domaine militaire, Safran Landing Systems quipe plus de 35 000 aronefs et ses quipements effectuent plus de 100 000 atterrissages quotidiens. Descriptif mission Respond to customer inquiries in a timely manner (24h) relating to spares pricing, availability, order status, and credit requests. Have progressive level of customer management experience to actively support a predefined customer allocation. Have established analytical skill sets to analyze CSC master data in support of CSC tools and operations. Actively manage customer purchase orders from order intake to shipment. Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched. Problem solving skills to identify blockers with systems and/or tools. Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr''s in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc. Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process. Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including: Request for Quote (RFQ), Order Entry, Deliveries etc. Participate in reviews / meetings as required. Qualifications et comptences Diploma in Business Administration or equivalent Front Office Customer Services/Account experience, preferably in an aerospace environment Proficiency in SAP Proficiency in MS Word, Excel, PowerPoint, Outlook Excellent verbal and written English communication skills. Excellent interpersonal skills and strong sense of teamwork. Sense of prioritization/priority management Bilingual Portuguese / English, Spanish / English, French / English - preferred Rotating Shift Schedule: Weekdays 9 am to 5 pm and 11 am to 7 pm Support the CSC team AOG rotating schedule on weekends 11:00 am - 7:00 pm Hybrid work arrangement: flexible model with partial on-site and remote work Salary: $58,400 - $72,900 Autres informations Reason for Recruitment: New Position Engagement: Safran Landing Systems (SafranLS) est engag crer une quipe inclusive et quitable et encourage toutes les candidatures. SafranLS promeut un environnement positif et favorable au bien-tre, avec des possibilits d''apprentissage continu. SafranLS offre des accommodations pour les personnes ayant des handicaps dans lensemble du processus de recrutement et collaborera avec les candidats pour rpondre leurs besoins. All applicants must meet the following requirements: Minimum age of 18 years. Canadian CGR, ITAR et exigences de scurit gouvernementales canadiennes et obligations contractuelles applicables. Safran Landing Systems Canada Inc. est un employeur offrant lgalit des chances. SafranLS TOR sengage fournir des accommodations pour les personnes en situation de handicap tout au long du processus de recrutement. At SafranLS TOR, passion for Aerospace can mean a limitless career. We thank all applicants, but only those being considered for an interview will be contacted. #J-18808-Ljbffr