Job Title

Overview On-site Intune Compute & MDM Technician role at NTT DATA North America. Location: Tiverton, Ontario (CA-ON), Canada (CA). Principal Accountabilities Analyze and understand our current workstation management environment Manage user devices in our SCCM / MEM / Intune environment Manage and update workstation configurations (image/AutoPilot) Manage and implement new policies in our Active Directory/Intune environment Manage application deployments and their updates Develop and deploy scripts for the complex configuration of Windows Document the processes, structure and configuration put in place Support complex and modern end user computing solutions Understand and promote end user technology standards for hardware, OS, core applications, and peripherals Support end user architecture to evaluate, establish, integrate and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications and mobile devices Support end user architecture to proactively automate, streamline and simplify processes and routine tasks Create and update system documentation for operations, and support teams Participate in multiple cross-company projects and initiatives that impact the end user computing solutions and experiences Maintain excellent organizational skills and attention to detail Ensure solutions and strategies align with up-to-date security standards Identify and implement improvements including standardization, automation, and optimization of services to reduce costs and improve delivery speeds Establish and maintain technology standards, templates, and technical documentation as necessary Deploy monthly and priority Windows updates Prepare new workstation and laptop images two versions: 1) remote and 2) on USB for IT field techs Interface with IT technicians for machines that wont image, new machines needing an image, new drivers, and all end user computing technology Evaluate and approve peripheral hardware such as docking stations Windows Operating System patching Weekly/Monthly/Yearly Update persistent VDI and floating VDI images/environments Assignment of VDIs when requested in tickets Update/validate firmware/drivers on devices and peripherals Technical/Professional Requirements Prior experience with Windows OS 10-11, policy administration 7 x 24 hour on-call support with primary working hours in the Canadian EST time zone Responsible for complex testing and analysis of all elements of the computer systems Analyzes and provides innovative solutions to system engineering and design projects Represents the organization in front of critical audiences such as clients/customers/vendors/executives Thorough understanding and management of customer business needs and expectations Candidates must have exceptional customer service, problem solving, and communication skills Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals Possess the ability to work independently with minimal management supervision and with a global team of engineers Strong team player with ability to work in a team and as individual contributor Strong organizational and documentation skills Fast learner, flexible and able to work on multiple tasks Qualification Bachelors degree in computer science, Information Technology, or a related field Possess 3-8 years of relevant professional experience or equivalent combination of education/experience Proven experience as an SCCM/Intune Engineer or similar role Significant experience designing, developing and deploying PowerShell scripts in production environments Strong understanding of mobile device management (MDM) and mobile application management (MAM) principles Experience with endpoint security solutions and protocols Excellent problem-solving and communication skills Ability to work collaboratively in an Information Technology, or a related field In-depth knowledge of Microsoft Intune, including configuration, policy management, and troubleshooting, AutoPilot in a fully managed and/or Co-Managed environment, and Apple ADE, Samsung Knox Familiarity with Microsoft 365 suite, Defender and integration with Intune Ability to work collaboratively in a team-oriented environment Continuous self-development via certifications and self-paced learning an asset Available to work a 24x7 on-call shifts with primary business hours based on Canadian Eastern Standard Time Previous experience with Azure Virtual Desktop or other VDI an asset Familiarity with task sequences and imaging processes Familiarity with PC hardware peripherals, and device driver/firmware update processes About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each clients needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at NTT DATA North America by 2x #J-18808-Ljbffr