Job Title

At Roofr, were obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. Thats what makes Roofrs CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutionsalong with payments, material ordering, and moreinto a seamless, powerful platform. With a clear roadmap ahead, were excited to continue expanding and leading the market with innovative products. We have an amazing culture, strong financials, and bestinclass company metrics. Its an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact. Roofr is growing our Implementation Team, and were looking for an experienced Onboarding or Customer Success Specialist to help design, deliver, and continuously improve a scalable customer onboarding experience that drives fast timetovalue and longterm product adoption. We onboard hundreds of new customers every month across multiple products, supporting them as they grow and expand their use of Roofr. This role is ideal for a customercentric, resultsdriven professional who thrives in highvolume environments and believes great onboarding is the foundation for retention, expansion, and customer advocacy. Timetovalue, adoption, retention, and churn prevention are the name of the game, always with the customers best interest at heart. What Youll Get to Do: Own and manage multiple concurrent customer onboardings in a highvolume environment, balancing 1:1 training with scalable, groupbased enablement Guide customers through their onboarding journey, ensuring they understand how to use Roofr effectively and see value quickly Deliver highquality customer interactions that drive product adoption and confidence across Roofrs platform Execute engaging Roofr training sessions through live online demonstrations, workshops, and group education sessions Partner crossfunctionally with Product, Account Management, and other Revenue teams to ensure a seamless and consistent customer experience Track and manage key onboarding metrics tied to product adoption, retention, churn reduction, and customer advocacy Contribute to the design, documentation, and continuous improvement of a scalable onboarding journey that supports growth Identify opportunities to introduce and position additional Roofr products that help customers succeed and expand their usage over time Act as a trusted onboarding partner, helping customers prioritize, make informed decisions, and build sustainable workflows in Roofr What Youll Bring to the Role: 2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment Experience working in a fastpaced, highgrowth startup environment Strong communication and presentation skills across live calls, video meetings, email, and webinars Ability to build rapport quickly and adapt your approach based on customer goals, maturity, and engagement level Proven ability to manage customer needs while making thoughtful, outcomedriven recommendations Comfort demonstrating product value and guiding customers toward broader adoption and better business outcomes High ownership mentality with the ability to work autonomously, manage competing priorities, and follow through consistently Exceptional organization, time management, and attention to detail to deliver a reliable, highquality onboarding experience Bonus Points: Experience in construction technology, roofing, or a roofingadjacent industry Experience working with roofing software, construction technology, or CRM platforms Spanish fluency Who You Are: A true customer advocate Highly organized and resultsoriented Detailobsessed (in the best way) Always looking for ways to improve and scale what works Techsavvy and comfortable learning new tools quickly Compensation Band: $77,000.00 - $89,000.00 CAD What we offer (US + Canada) When you join our team, youre not just accepting a job. Youre making a career move. Heres how well support you in doing some of the most impactful work of your career: Vacation/Paid Time Off: 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2! 1 Friday off per month (we call those our laundry days!) Company wide paid shutdown for the week between Christmas and New Years Flexible time off 80% employer paid benefits RRSP/401k match Generous Parental Leave policy Perks: We host an annual company retreat with great team building activities Ample learning and development opportunities to continue growing your career Home office setup stipend Internet and phone allowance Remote first culture Weekly Friday paydays! AI Notice At Roofr, were big fans of AI. It helps us write job descriptions that dont put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you. Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users ). But when its time to chat, wed love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too. And dont worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and youll always speak with real humans throughout the interview process. No bots, just good people Important Notice Weve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra r). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls. To ensure your application is legitimate, please apply directly through our official careers page: If you receive any suspicious messages or have questions, reach out to us at . Your safety and security are important to us thank you for your vigilance! Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. #J-18808-Ljbffr