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Quality & Risk Consultant page is loaded## Quality & Risk Consultantlocations: NB Monctontime type: Full timeposted on: Posted Yesterdayjob requisition id: R-256569**Position Type:**Permanent ***Closing date:** *Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province.Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care.Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians. As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our countrys most pressing physical and mental health care challenges. *We are looking for a **Quality & Risk Consultant.** Reporting to the Manager, Quality & Risk, the Quality & Risk Consultant will support risk management activities of home health services and pre-hospital care. Working with all areas of the organization, our patients and their families, as well as stakeholders, the Consultant will coordinate and process patient safety incidents, complaints and other risk related activities.The Quality & Risk Consultant will focus on preventing adverse events and near misses which could impact patients, employees and our operations. The Consultant will also ensure all necessary information is collected regarding incidents and complaints by effectively communicating with patients, their families, other healthcare providers and stakeholders.**As the ideal candidate for this position, you:*** Have a bachelors degree in nursing, related health sciences or an equivalent combination of education, training and experience;* Have a minimum of three years working in the field of quality and risk management, or in a position where managing quality and risk is part of regular activities;* Have an understanding of investigative processes and demonstrated experience in executing quality activities and investigations;* Possess excellent analytical skills, including the ability to think outside existing management practices/models and demonstrate foresight about potential issues and opportunities;* Have demonstrated ability to engage others in discussions and influence decisions through clear, concise, logical and compelling communication while providing the appropriate level of depth when communicating with a diverse group;* Have an understanding of home care health and ambulance systems and inherent safety and risk management processes;* Have exceptional communications skills both written and verbal, including the ability to engage various diverse groups in discussions;* Are knowledgeable of applicable federal and provincial laws and regulations relating to privacy, patient safety and risk management as well as accreditation standards; and* Have the ability to manage difficult emotional situations either in person or via telephone with the patient, family, external stakeholders and internal staff.**Bilingualism is mandatory for this position**. *If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please apply now.We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.(MHSNB) is an integrated, service-led organization responsible for the optimal operation and management of the emergency medical services and home care in New Brunswick.MHSNB was created as part of a partnership announced in 2017 between Medavie Health Services and the Government of New Brunswick to provide New Brunswickers with a new model of primary health care delivery. By taking the services already in place and enabling them to work more closely together, we aim to improve how health care works in this province and position New Brunswick as a leading example of coordinated care.Since January 1, 2018, New Brunswicks Extra-Mural Program (EMP) and Ambulance New Brunswick (ANB) services have been delivered by EM/ANB a Part III entity, governed by a Board of Directors. The Board is responsible to contract and govern the EM/ANB administration for the provision of EMP and ANB services through the management of key performance indicators and adherence to provincial policies, legislative acts and associated regulation which support the direction of the delivery of the programs and services. EM/ANB has also been engaged to deliver the new provincial primary care network NB Health Link developed in 2022 for New Brunswickers who do not have a primary care provider.This new model will position New Brunswick as a leader in the delivery of community and home-based health care and will allow for more focus and emphasis on the services of the Extra-Mural Program, Ambulance New Brunswick and NB Health Link; best practices and standardization; and technology solutions to maintain and increase excellence of care and patient experience. Thanks for your interest in working on our team! If you experience any technical issues throughout the application process, please email: . #J-18808-Ljbffr