Job Title

About Us Stakora is a growing online fine jewelry brand specializing in personalized pieces that help our customers express their culture, identity, relationships, and what matters most to them. Every piece is designed and handcrafted in-house, and our customers value the quality, uniqueness, and meaning behind our work. About the Role Were looking for a Customer Service Lead: someone experienced, proactive, and ready to take ownership of the customer experience. This role has plenty of room to grow into expanded responsibilities. What Youll Do Manage the customer service inbox (email, chat, and social DMs) and phone line with empathy, speed, and clear communication Spot patterns in customer questions and work with other team members to reduce friction points in product, and site experience Refine customer service systems: macros, templates, etc. to improve efficiency and satisfaction Lay the groundwork for hiring and training future customer service team members Youre a Great Fit If You Have 3+ years of customer support experience, ideally in ecommerce or retail Are hands-on, self-directed, and can prioritize your own workload effectively Write with warmth and clarity, adapting your tone to match our brand voice Stay calm under pressure and lead with empathy Have experience with tools like Gorgias, Zendesk, Shopify - or quick to learn See every customer interaction as a chance to strengthen the brand Communicate clearly in English (French is a plus but not required) Can multitask and thrive in a fast-paced startup environment Enjoy collaborating with a team Why Join Stakora? A meaningful role in a growing, founder-led fine jewelry brand Competitive salary with room for growth High trust and autonomy in your work Yearly performance-based bonus Paid lunch breaks Window-filled office with a great view, surrounded by restaurants and coffee shops Young, non-corporate team culture Parking always available Up to 40% off our fine jewelry