Job Title

Facilities Management & Operations Coordinator/Manager Reports To: Chief Financial Officer (CFO) Location: GTA with travel to Hamilton, London, and Ottawa Role Overview The Facilities Management & Operations Manager is responsible for maintaining the functionality, safety, and professional appearance of our 20 hearing aid clinics. This is a hands-on role that combines self-performed maintenance work, vendor management, clinic setup support, and supply ordering for audiology and general clinic operations. You will work closely with our clinical staff and serve as the main point of contact for all facility-related matters. Key Responsibilities Include: Facilities & Maintenance - Perform minor repairs and maintenance including small paint jobs, basic carpentry, fixture replacement, patching, furniture assembly, and general upkeep. - Oversee larger maintenance and repair projects through external vendors when required. - Conduct regular site visits and preventive maintenance. - Ensure clinics meet safety, accessibility, and compliance standards. - Respond to urgent facility issues and emergencies. Clinic Openings & Renovations - Support new clinic openings and renovations including space setup, furniture and equipment installation, and final readiness checks. - Ensure utilities and security systems are operational. - Coordinate with contractors, landlords, and internal teams to ensure clinics are operational on schedule. Supply Ordering & Inventory Management - Manage ordering of audiology supplies and general clinic supplies for all locations. - Create, maintain, and standardize clinic supply order lists. - Ensure clinics are stocked appropriately to support patient care and daily operations. - Compare pricing between vendors and identify cost-saving opportunities. - Establish preferred vendors and negotiate pricing where possible. - Track usage trends and recommend ordering efficiencies. Vendor & Cost Management - Manage and evaluate vendors for maintenance, cleaning, and supply purchasing. - Decide when work should be self-performed versus outsourced. - Review and manage service and supply contracts. Financial & Budget Management - Manage facilities and supply budgets in partnership with the CFO. - Track expenses and identify cost-saving opportunities. - Approve and code facilities- and supply-related invoices. Compliance & Risk Management - Ensure compliance with AODA, fire code, building code, and health and safety regulations. - Maintain documentation for inspections, warranties, and service records. - Support insurance claims and emergency preparedness Operations Support - Standardize processes across all clinics. - Support clinic managers with facility and supply-related needs. - Maintain tools, parts, and maintenance inventory. Qualifications - 2+ years experience in facilities management, operations, or maintenance. - Hands-on repair and maintenance experience. - Experience managing inventory or supply ordering. - Strong organizational, negotiation, and problem-solving skills. - Valid drivers license and ability to travel. Preferred Assets - Trade or technical background. - Experience in healthcare, audiology, or retail clinics. - Facilities, supply chain, or project management certification. Ready to Apply? As part of our process, we ask all candidates to complete a brief 30-minute online assessment to move forward. Please use the link below (copy & paste in your browser) to complete it. We recommend taking the assessment in a quiet place, free from distractions.