Job Title

Position Description & Qualifications This role has a starting hourly rate of $27.43 . Serco Canada Inc. supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract, providing customer information and assisting members of the public at various stages of the drivers licensing process. Driver Examiners are based out of one of our 56 DriveTest Centre locations and engage with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams, examining applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests, observe and assess riding habits, skills and the applicants demonstrated ability in the operation of vehicles, making notes on applicants compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices. You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Summary / Purpose Evaluates the driving ability of applicants at the G2 and G level. Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required. Provides grade of road test, licence information and resolves licensing issues. Provides information and assistance related to Driver Examination services. To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best. Key Responsibilities Provides excellent customer service during the delivery of driver examination services. Responds to enquiries related to driver licensing, determines applicant status and provides information regarding test/retest procedures and class of licence(s). Completes verification by verbally confirming the candidates full name and full date of birth. Examines applicants through a road test to determine applicants abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices. Provides examination results and details regarding errors and areas requiring improvement. Completes evaluation forms for road test assessments. Attends travel points to provide testing and licensing services, where applicable. If conducting M2, M and controlled class tests, observes and assesses riding habits, skill and demonstrated ability in the operation of vehicles. Conducts road tests for those requiring special needs or for those with disabilities. Complies with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality. Adheres to all Ministry and operational confidentiality requirements. Performs other related duties as may be required. Health and Safety Ensures the ongoing maintenance of a safe, healthy, and sustainable working environment at a DriveTest Centre, including travel points. Takes every precaution to contribute to a safe and healthy workplace. Demonstrates correct use of equipment, materials and protective devices required by law. Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures. Takes the initiative to report unsafe conditions. Complies with Part III, Section 27 of the OHSA (Duties of Workers). Other / Projects Comply with Serco Canada Inc. policies and procedures. Perform other tasks as assigned by management, including but not limited to special projects. Must participate in obtaining any required security measures, as deemed by Serco. Must participate in IDEC testing, initial and maintenance training for the applicable road test examination qualifications. Education / Certifications GED or high school diploma as a minimum. Fluency in French and English. Must hold a valid Ontario Class G drivers licence. Must have at least four years of driving experience, verified based on date first licensed indicated on the Ontario drivers licence. Must hold a valid Class M and/or controlled class drivers licence, if applicable. No more than four demerit points and three violations at all times during employment as a Driver Examiner. Knowledge and Experience Knowledge of the DriveTest program and related legislation, regulations, government and company policies is preferred. Intermediate level computer skills required. Two (2) years experience with demonstrated excellent customer service. Skills / Competencies Excellent customer service skills, ability to deal with difficult and highly complex situations. Ability to multitask. Ability to process and manage sensitive personal information. Knowledge of applicable sections of the Highway Traffic Act, related regulations, legislation and related government and company policies to provide information and advice to applicants. Strong judgement and decisionmaking skills. Ability to selfmanage a schedule within the confines of their scheduled worked day. Knowledge and Understanding of Driving and Assessment Theory of driving behaviour, hazard perception and accident avoidance. Driving test policies and standards, requirements of the driving test. Assessment Skills Ability to observe accurately, monitor and evaluate overall candidate performance. Foresee, correct and comprehensive recognition of dangerous situations. Uniformity and consistency in assessment. Assimilate information quickly and extract key points. Quality of Service Ability to establish and communicate what the candidate can expect during the test. Ability to communicate clearly, choosing content, style and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results. Fostering Change Demonstrate support for innovation and organizational changes needed to improve effectiveness. Thoroughness Ensure that one''s own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment. Decisiveness Make difficult decisions in a timely manner. Stress Management Maintain effective functioning when under pressure and maintain selfcontrol in the face of hostility or provocation. Personal Credibility Be responsible, reliable and trustworthy. Mental and Physical Effort Mental: Activities are moderate intensity at >4 hrs/day or high intensity at 24 hrs/day. Physical: Activities are moderate intensity, 24 hrs/day. Working Conditions Some exposure to disagreeable elements. Minor risk of injury, harm or illness. Weather Related and Vehicle Exposure Employees hours vary based on customer demand and locations operating hours. This position may require extended shift hours including evenings and possibly Saturday and Sunday hours (depending on location) during certain periods of the year when DriveTest Centre volume is higher. This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and onjob shadowing at a DriveTest Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately. Application If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team, submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services and Transportation. Pay Transparency Our Total Rewards package includes competitive pay, performancebased incentives and benefits that promote wellbeing and worklife balance. Program availability may vary based on factors such as contract type, location, hire date and applicable collective bargaining agreements. Salary Range The range for this position can be found at the top of the posting. Actual base salary will be determined by a variety of factors, including but not limited to the scope of the role, relevant experience, jobrelated knowledge, education and training, key skills, and geographic market considerations. Benefits and Compliance To review all Serco benefits please visit: Serco Benefits . Serco complies with all applicable federal, provincial and local leave laws. This is a Canadabased role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Sercos external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: . #J-18808-Ljbffr