Job Title

The Sr. Client Director is the lead senior point of contact for large clients and is a trusted advisor to clients and the broader project and account teams. The Sr. Client Director applies a deep understanding of the Company and the clients industry, business, and products and translates client needs into opportunities to provide additional solutions and drive revenue growth. This role ensures the smooth creativeled production of campaigns, from briefing strategists and the creative team, though to managing budgets and directing a dedicated account and project management team. Please note, this job requires you to go ONSITE and you MUST be exceptionally fluent in Portuguese and English JOB RESPONSIBILITIES Owns seniorlevel relationships with clients and key agency players. Establishes trusted advisor relationships with clients and colleagues. Acts as a strategic partner providing counsel to assigned client(s) by demonstrating a deep understanding of their market and business sectors and their specific challenges and opportunities. Provides thought leadership, insights, and perspectives that support client initiatives and align services and solutions with client needs. Mentors, coaches, trains and develops the team through formal sessions and on an ad hoc basis. Responsible for developing and delivering on the Account Plan though a clientcentric orientation and across functional groups within the Matthews network. Maintains existing business relationship with assigned clients by staying closely connected to internal project teams, monitoring progress of ongoing client projects, as needed, and helping to address and resolve promptly, accurately, effectively, and to the clients satisfaction, any issues or problems that may arise. Address client concerns and ensure the resolution of issues in a timely manner, with followup when appropriate. Regularly analyzes the profitability and growth of assigned client accounts through KPIs and other metrics; utilizes data in decisionmaking to maintain or improve account portfolio performance. Creates strong and effective internal partnerships; collaborates across the business to ensure client needs are met and projects stay within scope, budget, timeline, quality, and other Key Performance Indicators (KPIs). Communicates timely, relevant information to employees, as appropriate, so they understand company performance, business direction and initiatives, and how they contribute to and benefit from the Companys success. Sets high and clearly defined standards for direct reports; provides current, objective, and complete positive and constructive feedback and addresses performance concerns directly, fairly, and in a timely manner. Ensures client retention is maximized by facilitating the delivery of custom tailored solutions to meet clients objectives and expectations. Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team. Additional duties as assigned. QUALIFICATIONS Bachelors Degree in Sales, Marketing or related field. Advanced degree (MBA, Masters) preferred. 10+ years progressive experience managing client accounts in a Creative Design Agency, Market Research firm, or similar consulting Environment required. 8+ years in a leadership role or equivalent combination of education and experience. Routine travel is required, including the potential for international travel. Experience in meeting or exceeding sales targets with new and existing clients. Proven experience leading relationships and helping clients develop and deploy marketing communications within one or more industries. Strong understanding of effective Creative Design practices, trends, techniques, and processes across various touchpoints or mediums. High degree of proficiency MS Office Suite, Outlook & Internet applications. Strong analytical, prioritizing, interpersonal, problemsolving, presentation, budgeting, project management (from conception to completion), & planning skills. Strong verbal and written communication skills (including analysis, interpretation, & reasoning). Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients. Ability to work well autonomously and within a team in a fastpaced and deadlineoriented environment. Ability to work with and influence peers and senior management. Selfmotivated with critical attention to detail, deadlines and reporting. Exceptionally fluent in Portuguese and English. Experience working across multiple regions and in the afore stated languages. Travel will be required about 12 times a year. PHYSICAL ASPECTS/WORK ENVIRONMENT Regularly required to stand; walk; sit; and talk, hear and see. Regularly/Occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals to perform the essential functions. The Ontario pay range for this position is $154,000 CAD to $164,000 CAD annually. Ultimately, in determining pay, we will consider the successful candidate''''s experience, skills, knowledge, and other jobrelated factors. We remain committed to ensuring equal opportunity in all aspects of employment, including recruitment. We encourage applications from all qualified, particularly those who may contribute to the further diversification of our organization. If you require any form of accommodation during the recruitment process, please do not hesitate to let us know. Together, we strive to foster an environment where everyone can thrive and be their authentic selves. #J-18808-Ljbffr