Job Title

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice. When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World. Don''''t miss out on the opportunity to work alongside the world''''s best in paediatric healthcare. The SickKids Hospital Concierge and Navigation Team are part of the Patient and Family Experience team. The focus of the Hospital Navigator is to provide Service Excellence to the patients and families we serve. The Hospital Navigator greets and supports patients, families, and visitors entering the hospital through the public entrances on the main floor. This role operates seven days a week and includes a combination of day, afternoon, and evening shifts. Heres What Youll Get To Do Welcome visitors in a friendly and courteous manner upon arrival. Direct/escort urgent patients into the Emergency Department. Provide guidance to the self-screening/ self-masking process and actively screen siblings and visitors under the age of twelve for common childhood illnesses. Assist with wayfinding either through providing concise directions or by escorting patients/family to their destination both within the hospital campus and to nearby hospitals. Assist with carrying luggage and personal belongings and the delivery of items when required. Provide valet service for car seats. Obtain wheelchairs as needed. Be aware of local resources and options available for families in the vicinity and be able to give directions accordingly. Support caregiver wellness by providing respite and delivering snacks to units. Provide patients and caregivers with MyChart support. Access Womens Auxiliary Volunteers, Protection Services, Environmental Services, Patient and Family Relations, and Plant and Operations for assistance when necessary. Perform related duties as required. Heres What Youll Need Minimum grade 12 education or equivalent required. Minimum 2 years of customer service experience preferred. Lived experience as a caregiver within a hospital setting an asset. Friendly, dependable, and compassionate individual with a high degree of professionalism and empathy. Excellent communication and interpersonal skills. Ability to work independently and in a team setting. Adaptability to change and flexibility. Must be available Monday to Friday from 7:30 a.m. to 7:30 p.m. Demonstrated commitment and actions in advancing equity, diversity, and inclusion objectives. Heres What Youll Love A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others. A hospital that welcomes and focuses on Equity, Diversity, and Inclusion. The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World. For more on why youll love working at SickKids, visit our careers site. Employment Type Temporary, 1-year contract 0.50 FTE 18.75 hours/week Must be available Monday to Friday from 7:30 a.m. to 7:30 p.m. SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion. If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially. Technical difficulties? Email [email protected] with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance. Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application. Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related qualifications. All positions posted on the SickKids Hospital''''s Careers Site represent current vacancies, unless otherwise posted in the job description. #J-18808-Ljbffr