The (Non-Nurse) Case Manager is the orchestrator of the patient journey. You will guide patients through enrollment, assist with reimbursement navigation and SA/PA paperwork, coordinate with pharmacy and clinic partners, and deliver a consistently warm, timely, and accurate experiencesupported by strong documentation and compliance practices. This position is a 36 month temporary contract with the potential to transition into a permanent role based on performance, business needs, and program requirements. What Youll Do (Key Responsibilities) Enrollment & welcome: Ensure complete and compliant patient enrollment; conduct welcoming outreach and set clear expectations. Reimbursement navigation: Provide telephone assistance to patients and HCPs; investigate coverage options, complete/assist with SA/PA forms, and minimize outofpocket costs through program pathways. Liaison & coordination: Serve as a central resource for physicians, nurses, clinics, and pharmacies; provide updates to stakeholders; support sitespecific needs. Pharmacy coordination: Align drug coverage and dispensing; troubleshoot billing/filling issues. Multichannel communication: Manage inbound/outbound calls, email, and fax; perform accurate data entry and general administrative tasks. Documentation excellence: Maintain diligent records to ensure continuous care and exceptional patient experience; meet reporting requirements. Compliance & quality: Identify and report AEs (as applicable); adhere to privacy requirements, program procedures, Quality Management System standards, and Health & Safety practices. Continuous improvement: Participate in ongoing training and quality initiatives; complete other tasks as requested. What You Bring (Requirements) Education: Completion of postsecondary education or equivalent. Experience: Customerfacing experience in healthcare, pharmaceutical, or insurance settings is a strong asset; proven ability to build trust and deliver exceptional service. Coverage awareness: Understanding of public/private coverage criteria and SA/PA processes is an advantage (training provided for the right profile). Skills: Outstanding communication, empathy, organization, multitasking, and accuracy in data entry; able to meet deadlines in a fastpaced, paperless environment. Technical: Proficiency in Excel, Word, Outlook, web portals/internet use; comfortable with telephony and remote collaboration tools. Remoteready: Ability to work in a quiet workspace with highspeed internet when remote. Nice to Have Bilingual (English/French)may be required for some programs/regions. Prior PSP experience and/or therapeuticarea familiarity (e.g., oncology, immunology). About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the Worlds Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
Job Title
Case Manager