Job Title

Regional Vice President, Operations Location: Remote Canada (with regular regional travel) Experience Level: Senior Leadership - Storage experience is a must Position Overview The Regional Vice President, Operations is a senior field leadership role responsible for driving operational performance, revenue growth, and employee engagement across a multi-market self-storage portfolio. This leader will oversee District Managers, serve as a key connector between field operations and home office teams, and partner closely with executive leadership to optimize operating income, control expenses, and scale best-in-class operational practices. This role is ideal for an experienced, hands-on operations leader who thrives in multi-site environments, brings strong financial and people leadership capabilities, and can translate strategy into consistent field execution. Key Responsibilities Regional Leadership & Field Operations Lead, coach, and develop regional District Managers , providing ongoing feedback and performance management to elevate leadership effectiveness Ensure strong, consistent communication between field operations teams and corporate departments (Operations, Finance, Marketing, HR, Training) Drive a culture of employee engagement, accountability, sales excellence, and customer service across all facilities Conduct regular property visits to ensure compliance with operational standards, policies, and performance expectations Financial Performance & Budget Management Own oversight of controllable expenses to maximize operating income across the regional portfolio Manage and monitor payroll budgets across multiple markets, including cross-border operations Partner with the COO and EVP of Operations to prepare and manage: Property operating budgets Capital expenditure budgets Operational reviews and performance reporting Expense analysis and variance reporting Use data and analytics to identify inefficiencies and implement corrective actions Revenue Growth & Strategic Initiatives Develop and execute innovative strategies to increase occupancy, rental activity, and revenue growth Partner with Marketing to support regional marketing plans, ensure effective execution, and evaluate impact on performance Collaborate with District Managers on field-level initiatives that expand customer reach, improve conversion, and reinforce brand value Stay current on market trends and competitive dynamics to identify opportunities for expansion and performance improvement Talent, Training & Organizational Development Partner with District Managers on hiring, retention, and staffing strategies across field operations Work closely with the Training team to design and roll out training programs for new initiatives, systems, and operational standards Support the development of future leaders through coaching, succession planning, and performance feedback Qualifications & Experience Minimum 8+ years of experience in multi-site operations leadership within retail, consumer services, or related environments; must have self-storage experience. Demonstrated success leading and inspiring large, geographically dispersed teams Proven experience with budget development, financial planning, and operational performance management Strong understanding of operational KPIs, expense control, and revenue optimization Ability to implement structure, streamline processes, and scale operations in fast-growing environments Excellent analytical, decision-making, and problem-solving skills Strong communication and leadership presence, with experience partnering at the executive level Bachelors degree in Business, Management, or a related field required; MBA or Masters degree a plus Willingness and ability to travel regularly across assigned markets What Success Looks Like Consistent improvement in operating income and controllable expense management Strong engagement, retention, and performance of District Managers and field teams Measurable revenue growth driven by disciplined execution and innovative field strategies Seamless collaboration between field operations and corporate leadership High standards of service, sales execution, and operational consistency across the portfolio