Job Title

Policyholder Support Representative About the Role Maple Mutual is looking for a Policyholder Support Representative (PSR) to join our growing team! As the Policyholder Support Representative you will be the face of Maple Mutual, responsible for enhancing policyholder engagement and satisfaction at every touch point through accurate, timely, and friendly service. Reporting to the Business Development Manager, the Policyholder Support Representative helps to facilitate efficiencies between the Sales and Underwriting functions, enhancing the overall policyholder satisfaction. Key Responsibilities Assists Agents with administrative tasks as part of the overall sales workflow, such as preparing documentation, coordinating with underwriting, quote follow-ups, status of policy updates, claim submissions, and billing clarifications Manages front desk operations, including receiving mail and packages, overseeing the fire extinguisher exchange process, and assisting with administrative tasks such as data entry, calendar updates, filing and managing office supplies Remains current on insurance products, market trends, and regulatory requirements through ongoing learning and professional development. Provides exceptional service to policyholders, addressing inquiries and policy changes Documents accurate, timely, and complete electronic records of interactions with policyholders Builds and maintains strong relationships with new and existing policyholders Qualifications High school diploma and additional certification in Office Administration or related field is an asset Strong professional demeanor with excellent customer service skills. Highly organized, detail-oriented, and able to work independently. P&C insurance experience, an asset Chartered Insurance Professional (CIP) designation, or working towards, an asset Willingness and ability to obtain OTL License Why Maple: Competitive pay and comprehensive benefits, including pension Opportunities for professional development Collaborative team environment Meaningful work that improves outcomes for our policy holders and the Maple community To Apply: Interested? Please submityour resume and cover letter detailing your unique qualifications, experience and energy to Holly at We encourage applications from all qualified candidates and will accommodate applicants needs under the Ontario Human Rights Code throughout all stages of the recruitment and selection process. We encourage candidates to make their accommodation needs known so we can offer equitable opportunities.