Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Concierge The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards. Specific responsibilities include (but are not limited to) the following: Provide a consistently excellent level of customer service to all clients by acting as their ambassador. Maintain expert knowledge of store and where product is located. Resolve standard customer service issues within policy. Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email. Respond to internal and external client inquiries and/or complaints within 24 hours. Process gift cards for all internal and external clients. Support client services department as required. Provide support to sales floor by being POS super users. Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience. Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.). Maintain expert knowledge of ''The Best'' of local community and city. Attend concierge events and information sessions. Assist with and participate in all store events creation of lists, collecting of tickets, RSVPs, etc. Ensure text on plasma screens is up-to-date and relevant. Respond to all event related inquiries in a timely manner. Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: High school diploma Previous experience in customer service environment Good working knowledge of computer software (Word, Excel, Outlook, etc.) The measures of success: Monthly One-on-one Random audits Regular update training New services being offered Event walk throughs Random checks Concierge Le(la) concierge offre un superbe service la clientle tous les clients de Holt Renfrew dans un environnement qui rpond aux plus hautes normes. Les responsabilits spcifiques comprennent ce qui suit, sans toutefois s''y limiter : Offre un excellent service la clientle sur une base constante tous les clients en faisant office d''ambassadeur(drice). Maintient une connaissance approfondie du magasin et de l''endroit o sont rangs les produits. Rsout les problmes de service la clientle courants selon la politique. Gre toutes les questions et demandes entrantes en personne (comptoir d''information), par tlphone ou par courriel. Rpond aux demandes et (ou) aux plaintes des clients internes et externes dans les 24 heures. Traite les cartes-cadeaux pour tous les clients internes et externes. Appuie le Service la clientle au besoin. Offre du soutien aux rayons de vente grce ses comptences de super utilisateur(trice) du PDV. Dveloppe et entretient des relations efficaces au sein de la communaut des concierges afin de fournir nos clients l''exprience de service suprme. Dveloppe et entretient des relations efficaces avec les fournisseurs de la Conciergerie (fleuristes, billetteries, location d''auto, restaurants, etc.). Se tient au courant des meilleurs endroits frquenter dans la communaut locale et en ville. Participe aux vnements et sances d''information relatifs aux concierges. Aide aux runions en magasin et y participe cration de listes, ramassage de billets, RSVP, etc. S''assure que le texte sur les crans plasma est jour et pertinent. Rpond toutes les demandes relatives aux vnements de faon ponctuelle. Se conforme toutes les politiques et exigences de sant-scurit Assurer le respect en matire de protection de la vie prive, des rglementations et des mesures de cyberscurit. Le(la) candidat(e) idale) possde : Diplmes d''tudes secondaires Exprience pralable en service la clientle Connaissances fonctionnelles des logiciels Word, Excel, Outlook, etc. Parfaitement bilingue en franais et en anglais L''valuation du succs : Contribution aux objectifs financiers Objectifs individuels lis la ralisation des objectifs du service Rtroactions des clients internes et externes Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. Hiring Range / chelle salariale l''embauche :$ $32.45 / 17,60$ - 32,45$ (per hour / de l''heure)Final compensation for this position will be determined based on the candidate''s unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate''s contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rmunration finale pour ce poste sera dtermine sur la base des comptences uniques du candidat, de son expertise, de ses qualifications individuelles et de l''valuation de sa contribution au poste l''issue de la procdure d''entrevue. La fourchette indique est la fourchette de dpart pour ce poste. Les offres peuvent varier en fonction de l''exprience, des qualifications, du rendement et des conditions du march local. Nous nous efforons d''offrir une rmunration comptitive qui corresponde la contribution du candidat notre quipe, ainsi qu''un ensemble complet de garanties, d''avantages attrayants, de cotisations de retraite assorties par l''employeur, de primes d''encouragement et notre trs convoite remise d''employ.
Job Title
Concierge