Job Title

Hornblower Group is a global leader in experiences and transportation.Spanning a 100-year history, Hornblower Group''s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group''s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group''s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group''s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group''s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit Position Summary: The Environmental Services Agent will ensure the facilities and restroom areas are clean, pleasant to use and functioning properly. Environmental Services Agent has heavy public contact; therefore, we are looking for individuals who take pride in their appearance and have superb guest service & communication skills. Please note this is a seasonal/contract position* Crew Benefits: Competitive Wage Retention Bonus - up to $500.00 Complimentary Cruise Tickets & Uniforms Crew Recognition Awards Crew Referral Program - up to $200.00 per referral Crew Events Paid Training Duties and Responsibilities:Cleaning Duties: Sweep, mop, and vacuum floors in hallways, offices, restrooms, kitchens, and common areas in lower landing Regular cleaning of buildings including group booth, ticket plaza and main admin office Dust and clean furniture, fixtures, windows, and surfaces. Clean and sanitize restrooms, including toilets, sinks, mirrors, and floors. Empty trash bins and dispose of waste in designated areas. Keep property litter free by regularly sweeping of the lower landing, tunnel, elevators, ticket plaza and funicular areas. Replenish supplies in restrooms (e.g., toilet paper, soap). Clean and maintain carpets Safety Compliance: Follow all safety protocols and procedures when using cleaning chemicals and equipment. Ensure the work area is safe for all crew and visitors, following health and safety standards. Works with good housekeeping practices and safety to promote a work environment free of hazards within the control of the staff on a daily basis Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participates in health and safety in the workplace Additional Duties: Perform periodic deep-cleaning tasks as scheduled or requested. Applies high energy, self-motivation and willingness to learn and be trained on various types of equipment Follow policies and procedures and training to complete work and assure quality, environmental, and safety standards are met As directed, performs inspections of systems. Informs Shift Manager or Manager of any unusual activity or maintenance issues in a timely manner Complete work using logs and checklists Communicates corrective and preventative actions to the Shift Manager or Manager, Facilities promptly as it pertains to any operational system failure with respect to maintenance and facilities duties Assists coworkers to accomplish necessary projects and tasks. As a team work effectively and efficiently to ensure job responsibilities are completed for the subsequent shift Support Marine, Guest Services, Food and Beverage, IT and all other departments as required Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook) Reports to work on time and for all scheduled shifts Understands all Niagara City Cruises'' policies and procedures relating to the employee''s role within the company Completes any other duties as assigned Requirements & Qualifications: O.S.S.D. or equivalent as recognized by the Ministry of Education One (1) years cleaning experience preferred Experience in a customer-oriented environment Must be willing to work all shifts including days/evenings shifts including weekends and holidays Ability to reach, bend, stoop, wipe, push, pull, move, and lift up to 35 pounds (16 kilograms) Walk, stand, sit and work in all types of weather conditions for extended periods Continually and repeatedly perform functions indoors and outdoors Wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection) City Cruises Canada does not use AI technology in any part of the recruitment process. Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.