Job Title

Role Overview The Operations Manager will play a critical role in establishing and optimizing processes for our new security business under GuestTek. This individual will design workflows, implement operational frameworks, and ensure seamless integration of new security technologies in hotel environments. You will work closely with leadership and technical teams to create scalable systems that support growth and compliance. Key Responsibilities Process Development: Design and implement operational processes for a new security business from the ground up. Create SOPs (Standard Operating Procedures) for service delivery, installation, and maintenance of security technology. Workflow Optimization: Develop end-to-end workflows for deploying security tech in hotels, including onboarding, training, and support. Identify bottlenecks and implement solutions for efficiency and scalability. Technology Integration: Collaborate with product and tech teams to ensure smooth implementation of security solutions in hotel environments. Translate technical requirements into operational processes. Compliance & Quality Assurance: Ensure all processes meet industry standards, legal requirements, and client expectations. Cross-Functional Collaboration: Work with leadership, sales, and customer success teams to align operations with business goals. Continuous Improvement: Monitor KPIs and operational metrics to drive improvements and cost efficiencies. Qualifications Experience: 5+ years in operations management, preferably in security, technology, or hospitality sectors. Proven track record of building processes for startups or new business units. Skills: Strong understanding of process design and workflow optimization. Familiarity with security technology and hotel operations is a plus. Excellent project management and organizational skills. Ability to work in a fast-paced, dynamic environment. Education: Bachelor''s degree in Business Administration, Operations Management, or related field (or equivalent experience).