Job Title

TIPI Insurance Partners is seeking a detail-oriented, motivated, and personable individual to join our office in The Pas as a Client Service Representative. This role is ideal for candidates with experience in plan administration, HR, or employee benefits, including group benefits, pensions, and disability. Once trained, you will provide crucial support to plan members, helping them navigate their benefits and ensuring they receive full support through both routine and exceptional claims. Job Duties and Tasks Plan Administrator and Plan Member Support Respond to member inquiries via phone and email Assist clients with forms, submissions, and follow-ups Act as a liaison between clients and insurance providers, advocating for clients and helping complete documents according to provider specifications Plan Administrator Training Train plan administrators on benefit plans and electronic systems Guide administrators on policy application, coverages, and claims Your Skills Strong listening skills to address inquiries and resolve issues Clear, concise, and empathetic communication Relationship-building abilities Knowledge of Indigenous culture and communities Experience with group benefits, pension, or disability is an asset Your Ideal Qualifications Team player, client-focused, and adaptable Experience in client service or working with the public Background in HR, plan administration, or benefits/pension management 13 years of experience in benefits, pensions, or disability is an asset What we Offer Attractive salary and benefits package Group benefits and pension plan Opportunities for growth and training As an Indigenous owned organization, we strive to create a welcoming environment for all, and to continue creating opportunities for Indigenous persons within our industries. Preference may be given to qualified Indigenous candidates. Please self declare on your application. TIPI Insurance Partners warmly welcomes applications from individuals with disabilities. We are committed to providing accommodations upon request throughout the assessment and selection process. Job Types: Full-time, Permanent Pay: $40,000.00-$45,000.00 per year Benefits: Company pension Dental care Employee assistance program Extended health care Life insurance Paid time off Vision care Ability to commute/relocate: The Pas, MB: reliably commute or plan to relocate before starting work (required) Application question(s): Do you self-identify as First Nations, Metis, or Inuit? (Optional) TIPI Insurance Partners is committed to fostering a diverse and inclusive workplace. Self-identification helps us ensure we are creating equitable opportunities and can support Indigenous engagement and representation in our work. Do you have experience working with Indigenous companies, populations or communities? Education: Secondary School (preferred) Experience: group benefits administration: 1 year (preferred) pension administration: 1 year (preferred) disability administration: 1 year (preferred) Customer service: 1 year (required) Microsoft Excel: 1 year (preferred) Licence/Certification: Certified Employee Benefit Specialist (preferred) Work Location: In person