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Select how often (in days) to receive an alert: Systems Performance Engineering Associate I, Systems Analysis and Support At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The Systems Performance Engineering team ensures the uptime, reliability, and correct operation of complex automated sterilization systems deployed at customer facilities. These systems integrate: Siemens and AllenBradley PLCs Conveyor systems, motors, actuators, valves, and safetycritical devices Sensors and industrial automation components Servers running multiple software services, databases, and HMIs When a system failure occurs, customer operations stop until our team resolves the issue. SPE is the team responsible for diagnosing and resolving issues ranging from PLC/controls automation failures, softwarerooted failures, working with IT partners, and coordinating design engineering teams as necessary, all while and ensuring customers receive timely communication. This role is ideal for someone who enjoys multidisciplinary problem solving, thrives in a critical support environment, and wants exposure to industrial automation, serverside software, and largescale system behavior. As a Systems Performance Engineer I you will provide frontline technical investigation and resolution of system issues reported by customers through tickets or direct calls. In this role you will focus on: Troubleshooting failures across software services, databases, HMIs, and system interfaces Interpreting data from PLCs, field devices, and safety systems Understanding the interactions between automation hardware and serverhosted software Coordinating with internal teams (Controls, Applications, IT, Deployment, etc.) to drive issues to resolution Keeping customers informed throughout the process Ensuring rapid restoration of system functionality to minimize downtime In this role you will have a broad technical curiosity and the ability to understand the full system, not just a single component. This role requires onsite work 5 days per week at our Stittsville, Ontario location. What You''ll do as a Systems Performance Engineering Associate I Customer-Facing Support & Troubleshooting (Primary Function) Respond to incidents raised through tickets or calls when customer systems stop functioning Troubleshoot issues within software services, databases, HMI components, and configuration files Review PLC values, I/O signals, and automation behavior to identify conflicting conditions or hardwareside root causes Remotely access customer systems to perform diagnostics, log collection, configuration review, and recovery steps Engage additional teams (Controls, Software Development, IT, Field Engineering) as needed Maintain timely, clear communication with customers regarding status, findings, and next steps Follow issues through to completion and confirm successful recovery of system operations System Analysis & Diagnostics Understand interactions between PLC logic, sensors, motors, actuators, and serverside software Analyze logs, alarms, event timelines, and process values to determine root causes Identify patterns in recurring issues and escal... Operational Excellence Follow all quality processes, documentation standards, and escalation procedures Participate in continuous improvement of troubleshooting guides, internal knowledgebase, and team tools Support internal testing of configurations or fixes when validating solutions for production systems The Experience, Skills and Abilities Needed Required: Associates degree or technical diploma and a minimum of 2 years related experience Foundational understanding of industrial automation (PLCs, sensors, actuators) Basic knowledge of Windows servers, software services, databases, and application logs Strong troubleshooting and analytical skills Ability to clearly communicate technical concepts to nontechnical customers Ability to work onsite in the Stitsville, Ottawa office Preferred: Diploma or bachelors degree in electrical engineering, computer engineering, software engineering, mechatronics, industrial automation, or related field Handson exposure to Siemens or AllenBradley PLCs Experience reading PLC tags, I/O maps, or ladder logic/function block diagrams Basic scripting skills (Python, PowerShell, or similar) Understanding of industrial communication protocols (Ethernet/IP, ProfiNet, OPC, etc.) Familiarity with Windows Services, SQLbased databases, or distributed software Experience working in a customer support or incidentresponse environment Other: Strong communicator with the ability to simplify complex concepts Calm and methodical under pressure Excellent problemsolving and criticalthinking abilities Strong organizational habits and attention to detail Comfortable asking clarifying questions and collaborating crossfunctionally Eagerness to learn and grow technical breadth What STERIS Offers The opportunity to join a company that will invest in you for the long-term. STERIS couldnt be where it is today without our incredible people. Thats why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paidtime off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter. This posting is for an existing vacancy within our organization. Pay range for this opportunity is$62,475.00 - $80,000.00. This position is eligible for bonus participation, with an annual bonus opportunity of 5% of your fiscal year compensation, subject to the Bonus Plans terms and conditions. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit . STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. Job Segment: Systems Analyst, Infection Control, Test Engineer, Systems Engineer, Testing, Technology, Healthcare, Engineering #J-18808-Ljbffr