Job Title

Position details: Job ID: 240273 Posting status: Open Organization: Ministry of Health Division: Emergency Health Services Division City: Mississauga Position(s) language: English Job term: 5 Temporary Irregular on-call positions, up to 6 months Job code: 16710 Ambulance Communications Officer 1 Salary: $37.36 $45.69 Per hour* About the job In this role, you will: Process 9-1-1 emergency and non-emergency requests for ambulance service using a complex Computer-Aided Dispatch system Provide timely and accurate dispatch services to callers, ambulance service providers, and other emergency health services system stakeholders Communicate with individuals who are under stress in a respectful, patient, and calming manner Apply your critical thinking and problem-solving skills to assess real-time emergency situations Direct ambulance movements and coordinate response efforts with partners such as Fire, Police and Ornge Air Ambulance Provide pre-arrival instructions including first aid and telephone-assisted CPR while awaiting the arrival of paramedics or tiered emergency responders Ambulance Communications Officer Training Program: Upon hiring the successful candidate will be required to complete a comprehensive six-week Entry-to-Practice (ETP) training program. The training will focus on core protocols, procedures, and systems for land ambulance dispatching and emergency call taking. If successful the employee will then return to their dispatch centre for an up to 6-month, local on-the job training and coaching program. For training only, the incumbent will be required to work full-time hours. This will allow them to develop and enhance their newly acquired skills with the support of experienced peers and supervisory staff. Hours of Work: Ambulance Communications Officers work pre-scheduled shifts for up to 40 hours per week. You are expected to work rotating shifts in a 24/7 environment, including weekends and holidays. What you bring to the team Mandatory requirements Job offer is conditional on the candidate successfully completing the following requirements: Proficiency in typing at 35 w.p.m. with 90% accuracy Successfully pass CritiCall pre-employment testing Security clearance, including Criminal Record Check Entry-to-Practice (ETP) training and local on-the job training Ambulance Communications Officer Certification Standard First-Aid and Targeted Responder CPR Certificate within 30 days of employment Restricted Radio Operator Certificate within 30 days of employment Multi-Tasking, Organizational and Memory Recall Skills You can coordinate and prioritize multiple concurrent calls for services and delegate tasks when required You can maintain control of situations under pressure and manage ongoing stress effectively You have memory recall skills to receive and retain critical information from callers Decision Making, Problem Solving and Critical Thinking Skills You have professional judgement to assess real-time circumstances of emergency situations to determine and deploy appropriate assistance to callers You can critically assess and anticipate problems to determine alternative solutions that will ensure the timely delivery of effective patient care You have the ability to acquire, interpret and apply knowledge of Central Ambulance Communications Centre operations, policies, practices and processes, as well as sections of the Ambulance Act and other related Acts Interpersonal, Communication and People Skills You have patience, empathy, and assertiveness to effectively communicate with callers and maintain control of a call while calming others You can manage issues using appropriate communication techniques and escalate when necessary You have written communication skills to update information, prepare reports, and respond to requests for information You have teamwork skills to work collaboratively with others in a fast-paced, critical incident environment You have listening skills to function effectively in a non-visual environment to receive, discuss and understand detailed information from callers Other Professional Skills You demonstrate customer service skills and respect towards others in all areas of your work You have proficiency in computer software and computer-based telecommunications applications You can demonstrate resiliency in the workplace by remaining positive, flexible, and organized even under pressure You have the ability to work in a fast-paced, high-stress environment Note About security checks: A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the positions responsibilities. If a check is needed and youve lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, youll need to provide an out-of-country police clearance certificate from the country you lived in. Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential. How To Apply CARE members of the STARS or PASS Program should connect with their Case Manager before applying for this position #J-18808-Ljbffr