Job Title

Overview Teladoc Health is the global leader in virtual care, transforming how better health happens by seamlessly connecting members, patients, providers, and partners using advanced technology. Through strategic collaborations with employers, insurers, brokers, hospitals, and health systems, were expanding access to care, improving health outcomes, enhancing provider capacity, and reducing costs. As part of the Teladoc Health Group, Teladoc Health Canada brings over 20 years of experience in delivering virtual healthcare to millions of Canadians from coast to coast. Drawing on insights from serving patients in more than 175 countries, we leverage world-class research and innovation to elevate care delivery while maintaining a strong Canadian focus. Headquartered in Toronto, Teladoc Health Canada is driven by a dedicated, cross-functional Canadian team committed to advancing virtual care across the country. Responsibilities The Senior Product Manager will be responsible for leading product strategy and product development cycle for relevant product areas, including responsibility for managing the roadmap and innovation funnel. Support routine market and competitive evaluation including pricing and lead new product innovation/ideation, customer/operations/clinical user journeys, design, implementation, and management of existing and new products in support of Teladoc Healths product lines. Establish success metrics that measure clinical outcomes in addition to customer, market, and operational success to drive new revenue and improve margins. Act as the intersection between clinical, operations, business, finance, data analytics, technology, and external vendors and clients as needed. Collaborate with internal business partners on the creation and management of business plans supporting business goals of specific segments. Contribute to the development of the Product department in Canada, supporting the establishment of processes, tools, and templates to standardize all elements of the product life cycle. Act as the primary product owner and manager of existing complex products and programs. Manage the assigned product lifecycle from ideation through ongoing development. Work with technology leads to lead refinement, backlog grooming, prioritization, daily standups, and related activities. Own creation and management of JIRA tickets (epics, stories, etc.). Lead UAT with appropriate stakeholders and approve deployment to production. Develop essential product documentation including Business Case, Business Requirements/Product Specifications/Acceptance Criteria, and use cases. Develop and maintain key metrics and reporting to measure product performance (customer loyalty, experience, forecasted revenue, utilization, resource optimization, etc.). Act as a thought leader and subject matter expert in the assigned product area. Support analysis of market dynamics, competition, and industry trends. Perform other duties as assigned by management. Communicate and collaborate with and influence leaders across technology, clinical, sales, and operations regarding product needs, market plans, and prioritization, including: With Marketing on delivery of product promotion and sales activities. With innovation and strategy leaders to develop new clinical lines of business and partnerships. With Engineering Development to facilitate the Agile development process as a key product owner. With Business Development to assess potential strategic partnerships, acquisitions, and build/buy/partner decisions. With Sales, Client Relations, Operations and Marketing to supply product knowledge, competitor and market information, and technical expertise. Supervisory Responsibilities Currently No. Qualifications Expected for Position Bachelor''''s Degree in Business or related field (or equivalent in relevant work experience) required MBA or Masters Degree preferred Minimum of 5-8 years of product management experience required Product Management or related experience in the healthcare technology industry preferred Experience in telehealth, patient engagement tools, or digital health, preferred Expertise in relevant business software (Excel, PPT) Ability to manage multiple projects simultaneously Strong communication and presentation skills Collaborates effectively with other employees and departments to achieve objectives Comfort with change and uncertainty Ability to work independently and communicate across multiple levels in the organization Customer-oriented with a data-driven decision-making approach Strong problem analysis and solving abilities Strategic thinking and planning capabilities Excellent organizational and planning skills Hybrid employees will be expected to work in the office twice per week, with recommended days being Tuesday to Thursday. Additional Details Travel: 5% (travel percentage reflects an estimate and is subject to change dependent on business needs). Salary Range: $100,000 to $150,000/year. Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients. Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health. Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Our Work Truly Matters: Teladoc Health leads in whole-person virtual care across the full continuum of care. Growth and Innovation: We are growing rapidly come grow with us and support our expanding mission. Diversity and Inclusion: We hire based on strengths and qualifications and the ability to contribute to success in the role. Teladoc Health Canada, Inc. uses artificial intelligence-assisted tools as part of our recruitment process. These tools support, but do not replace, human judgment. Our hiring team makes all final decisions. We are an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We are committed to fostering an inclusive, accessible environment. If you require an accommodation for any stage of the recruitment process, please reach out to [email protected] #J-18808-Ljbffr