Job Title

Role: ROOFPRO SUCCESS COORDINATOR Our marketing department has an exciting opportunity for a ROOFPRO Success Coordinator, who will be a collaborative member of the IKO Loyalty team, responsible for facilitating proactive, on-going training and engagement with our ROOFPRO Contractor Loyalty program members. He/she will educate them about the program and help them maximize the benefits of their memberships.This position is responsible for onboarding new ROOFPRO members in the U.S and Canada, by orienting them on the programs processes, tools and benefits. Also, this position is responsible for fostering members growth in the program, ensuring that they comply with the minimum requirements for their tier levels, assisting members with creating plans to use program resources, and serving as members go-to resource for program tool demonstrations and questions.Location: MississaugaCompensation:The annual salary ranges from 52,000.00 to 62,000.00Benefits:Health Insurance (includes Virtual Health, and HCSA)Dental InsuranceVision InsuranceLife InsuranceLong-term DisabilityShort-term DisabilityRRSP MatchPaid VacationFloating DaysEmployee Assistance ProgramEmployee Engagement EventsAwards and RecognitionTuition reimbursementService AwardsEmployee Perks & DiscountsJob ResponsibilitiesOnboarding:ROOFPRO portal training and onboarding support.Assist with member application process, including following up on missing insurance documents, distributor references and payment.Act as ambassadors at ROOFPRO live contractor events across North America.Growth:Guide members and assist them in creating strategic success plans to ensure they are effectively maximizing program benefits, such as marketing funds and partner offers.Go-to person for all questions and guidance related to ROOFPRO program (application, warranty registration, PROZone, invoice uploads, education, co-branding, ROOFPRO WORX contractor profiles, leads, marketing fund reimbursement, etc).Guide members to meet major deadlines including those for invoice submission, renewals, marketing fund expiration, etc.Assistance with completing education requirements, etc.QualificationsStrong English-speaking and writing skills.Strong French-speaking and writing skills.Strong ability to train, teach and empower others.Ability to connect the dots to match members unique businesses with what program tools would benefit their business the most.Tech savvy, and willingness to learn new platforms.Highly charismatic and capable of remembering customer account details.Proficiency with Microsoft suite.Proficiency with Salesforce a plus.Familiarity with building materials/construction/roofing industry and ability to speak to contractors in their language is a plus.Education/Experience (Related Experience)Bachelors degree in business, management, marketing or related field.Minimum 1-3 years in sales, marketing, consulting, customer service, training or related field.Experience in the building materials/construction/roofing industries a plus.Work EnvironmentIKO Mississauga, ON office, in-office 5 days per week.Travel throughout Canada and the U.S., up to 15%.Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity. Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.#LI-TM1