Job Title

About the opportunity The Accounts Receivable Specialist is responsible for managing and collecting outstanding accounts receivable balances for an established portfolio of customers in accordance with their contractual terms. Activities include dispute resolution, collaboration with cross functional teams, a working knowledge of billing, legal, and other operational processes. What you''ll get to do Display proactive, collaborative, professional, and customer-focused account management to reduce DSO by collecting on open receivables and improving cash flow, customer satisfaction and retention. Analyze customer accounts to identify payment trends and disputes. Exercise prudent decision making including the approval and execution of any account-related concessions and credits. Escalate delinquent or high-risk accounts in accordance with internal procedures Negotiate payment plans within approved authority levels. Facilitates meetings with internal/external customers and stakeholders to resolve account inquiries and disputes. Utilize NetSuite, Power BI, Excel, Salesforce, and other required tools as needed to assist with day-to-day AR functioning. Work collaboratively with cross-functional groups to address any data inaccuracies within the system or customer''s account and to resolve up/down-stream issues or gaps which delay the collection of open AR. Reduce on-account cash transactions or payment inaccuracies through client outreach. Maintain a working knowledge of services offerings, rates, contracting terms, billing requirements, etc. to aid in day-to-day functioning. Attention to detail in record keeping and data entry. Skills and experience we value 2-4 years of customer service experience BA in Finance, Accounting, Business Administration, or equivalent work experience Must have strong planning, organizational, and multi-tasking skills with the ability to be flexible and work well under pressure. Thrive in an environment where you need to be self-motivated. Comprehensive working knowledge of Windows PC hardware and software Intermediate level/knowledge of Microsoft Outlook, Word, Excel, ERP and CRM tools Ability to work cross-functionally within a large organization. Comfortable communicating (verbal and written) with persons at all levels within an organization. Experience in Accounts Receivable, Billing, Customer Services, or other high-volume environments. Strong analytical and problem-solving skills.