Job Title

Your Future is Bright At Canadian North, we don''t just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you''re on the ground or in the air, working with us means being part of something bigger. You''ll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada. Why You''ll Love Working With Us Purpose-Driven Work Your skills keep northern communities connected Competitive Pay & Benefits Comprehensive medical, dental, and retirement plan Discounted Travel + Free Travel Passes Enjoy worldwide flight privileges after probation Career Growth Build your aviation career with the trusted airline of the Arctic Total Rewards & Employee Benefits We''re committed to offering a comprehensive benefits package that supports your health, security, and future. Extended health, dental, and life insurance (after 1 month) Short- & long-term disability coverage (after 1 month) Retirement savings plan (after 6 months) Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months) Cargo shipping privileges (per company policy) Opportunities for advancement within a trusted Canadian airline About the position The primary function of the Agent, Iniksaliurnirmut Tatigiit is to deliver reservation support primarily in Inuktitut by responding to customer calls and emails and accurately processing reservation information in the Sabre system. Please note this is a temporary position ending approximately February 26, 2027. Level: As per the UNIFOR Collective Agreement. Pay Rate: Starting at $21.50 per hour in accordance with the UNIFOR Collective Agreement, or commensurate with experience. This role includes a $2.00 per hour language premium. Employees based in Iqaluit are also eligible for a Northern Living Allowance of $8.89 per hour Duties and Responsibilities Interested candidates should be able to perform the following duties and responsibilities: Process reservations; Issue tickets; Participate in IROP response; Overflow calls from external call center as required; Complete medical and duty travel requests; Provide service in Inuktitut, or other Inuit languages; Assist the Customer Service Agents with language requirements; Be present at the departure gate to make announcements in Inuktitut, or other Inuit language, when requested; Disseminate information; Serve as a liaison between the customers and the Customer Service Agents to respond to any concerns; Assist the training department as needed for translation purposes; Participate in special events as required; Perform other duties as assigned. Skills and Qualifications Include, but not limited to, the following minimum skills and qualifications : Mandatory Requirement: Candidates must be fluently bilingual in Inuktitut and English. Fluency in Inuktitut will be assessed during the screening process. Possess a strong working knowledge of Sabre System; Must possess basic computer and technical skills; Must be fluently bilingual in Inuktitut and English, French is an asset; Must be familiar with all aspects paperwork/documentation for all passenger service functions; Must possess strong communication, and interpersonal skills; Proven customer service skills; Works well in team environment; Must be adept at handling multiple tasks, and prioritizing duties; Willing to assist in all areas of passenger services; Willing to work irregular hours of operation and shift work; and Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada. Please note: Relocation assistance is not available for this position. The successful candidate must be located in Iqaluit, NU or Ottawa, ON. Closing date: February 5, 2026