Job Title

Job Overview We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences. Responsibilities Greet guests upon arrival with a warm and welcoming demeanor. Manage check-in and check-out processes efficiently and accurately. Answer phone calls promptly, providing information about hotel services and responding to inquiries. Handle guest requests and complaints with professionalism and courtesy, ensuring guest satisfaction. Maintain knowledge of hotel amenities, local attractions, and services to assist guests effectively. Process reservations and manage room assignments using hotel management software. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Uphold hotel policies and procedures while maintaining a clean and organized front desk area. Qualifications Previous experience in a front desk or customer service role is required and must have opera system experience. Strong communication skills with excellent phone etiquette. Experience with phone systems and hotel management software is a plus. A background in hospitality or guest services is highly desirable. Multilingual or bilingual abilities are advantageous for enhancing guest interactions. Strong problem-solving skills and the ability to handle challenging situations calmly. Attention to detail with the ability to multitask in a fast-paced environment. A friendly personality with a commitment to providing exceptional service to all guests. Join our team as a Front Desk Agent, where your contributions will play a vital role in creating memorable experiences for our guests Job Types: Full-time, Permanent Pay: $19.00-$20.00 per hour Benefits: Dental care Extended health care Flexible schedule On-site parking Experience: OPERA SYSTEM : 3 years (preferred) Work Location: In person