Job Title

Union/Affiliation: C.U.P.E. Local 3338 Pay range: $2,147.43 to $2,431.10 bi-weekly SFU Department Descr: IT Services Position Grade: 8 of openings: 1 Biweekly Hours: 70 Who We Are Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose the essence of SFU is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do. The Client Services department provides essential IT support and services for the university community, ensuring smooth operation of the service desk, managed devices, and learning space technology. We drive operational excellence by aligning our services with SFU''s strategic initiatives, supporting education, research, and community engagement. Through innovative technology solutions, we enhance user experiences and foster collaboration across the university. We prioritize customer service, continuous improvement, and teamwork, creating a dynamic environment where staff are empowered to take ownership and deliver exceptional support to SFU''s diverse community. About the Role Provides day-to-day technical oversight for the audio-visual equipment and systems activities located in centrally supported spaces (e.g., learning and teaching spaces), meeting rooms, and other areas on campus by acting as the first point of contact between clients (e.g., faculty, instructors, teaching assistants, students, staff, and external clients) and IT Client Services. Troubleshoots and maintains audio-visual equipment and systems and assists in the coordination of system upgrades in theatres, classrooms and other campus spaces. Acts as a specialist in web and audio/video conferencing services. Full