Job Title

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. As a Leader, Operational Administrative Support, you will provide enhanced management, guidance and oversight across multiple teams within Emergency Management & Community Safety (EMCS), including the Canadian Police Information Centre (CPIC) Operations, Court Services and Media & Evidence Disclosure. You will act as a liaison with Community Peace Officers (CPOs) and Supervisors across four operational sections within EMCS. Primary duties include: Ensure the continuous, 24/7 operational integrity and reliability of the CPIC system to support critical organizational objectives. Oversee court-related processes, legal documentation, and evidence handling. Ensure full compliance with applicable privacy laws and regulatory standards governing the collection, storage, and use of video evidence. Collaborate on legal administrative processes, provide training to ensure compliance and efficiency. Work closely with Sergeants and officers to implement new workflows and assist in the development of court-related policies and procedures. Lead strategic collaboration with law enforcement and municipal partners to enhance collaborative outcomes and organizational impact. Lead the strategic direction, implementation, and optimization of technology initiatives such as Body-Worn and In-Dash Cameras. Oversee daily work and provide coaching, scheduling, recruitment, and performance management. Assign tasks, monitor progress, conduct evaluations, and address any performance concerns. Qualifications A High School diploma or equivalency (e.g. GED or CAEC [Canadian Adult Education Certificate]) and at least 10 years of related combined experience including court administration and CPIC operations that includes informal or formal leadership; OR A completed 2 year diploma in Criminal Justice or a related field and at least 8 years of related combined experience as outlined above; OR A degree in Criminal Justice or a related field and at least 4 years of related combined experience as outlined above. Equivalent combinations of education and experience may be considered. A completed CPIC Maintenance Certificate and CPIC Query/Narrative Certificate. Proficiency working within legislative requirements of 35 Bylaws, 9 Provincial statutes, the Criminal Code of Canada, the Peace Officer Code of Conduct and Ministerial Regulation is required. An understanding of case flow management, court systems and procedures. Familiarity with Microsoft Office Suite, Administrative Penalty Notice (APN), Public One Stop Service Experience (POSSE), Customer Service Requests (CSR), Chameleon, Justice On-Line Information Network (JOIN), Administrative Penalties Information System (APIS) and previous experience in legislative interpretation will be considered an asset. A Community Peace Officer Level 1 designation will also be considered an asset. Success in this position requires exceptional time management abilities with a high degree of attention to detail in prioritizing time sensitive assignments, effective communications skills, excellent tact, diplomacy, professionalism, and the ability to deal with difficult sensitive information and demanding situations. Pre-employment Requirements An enhanced security clearance and fingerprinting will be conducted. Successful applicants must provide proof of qualifications. Union: Exempt Business Unit: Emergency Management & Community Safety Position Type: 1 Permanent Location: 1417C 33 Street SW Compensation: Level M1 $113, ,700 per annum Days of Work: This position works a 5 day work week earning 1 day off in a 3 week cycle. Hours of work: Standard 35 hour work week Audience: Internal/External Apply By: February 6, 2026 Job ID #: 313411