Job Title

Overview Join our dynamic team as a Service Appointment Coordinator/Warranty Clerk, where your energy and exceptional communication skills will drive customer satisfaction and streamline service processes. In this pivotal role, you will coordinate service appointments, manage warranty claims, and provide outstanding support to clients and technicians alike. Your proactive approach will ensure a seamless experience for diverse customers, fostering loyalty and trust. This paid position offers an exciting opportunity to develop your customer service expertise while contributing to a vibrant, fast-paced environment. Duties Schedule service appointments efficiently by coordinating with customers, technicians, and parts departments to ensure timely repairs and maintenance. Process warranty claims accurately by reviewing documentation, entering data into management systems, and following up on approvals or discrepancies. Provide exceptional customer support via phone, email, or in person, addressing inquiries about service status, warranty coverage, and scheduling needs. Maintain detailed records of appointments, warranty submissions, and client interactions using Microsoft Office tools and specialized software. Handle cash transactions with precision during payments or refunds, ensuring proper cash handling procedures are followed. Utilize strong communication skills to relay information clearly between customers, service teams, and warranty providers. Conduct outbound calling campaigns to follow up on pending appointments or warranty approvals, ensuring high levels of customer engagement. Qualifications * Prior experience in sales or customer support roles within a call center or service environment is highly desirable. Excellent phone etiquette combined with strong communication skills to build rapport and resolve issues efficiently. Proficiency in Microsoft Office applications (Word, Excel) along with solid computer skills for data entry and record keeping. Demonstrated ability to handle multiple tasks simultaneously while maintaining attention to detail in data entry and documentation. Outbound calling experience and familiarity with call center operations will be advantageous. Strong analysis skills to interpret warranty policies and troubleshoot customer concerns confidently. Join us today and be part of a team that values energetic professionals dedicated to delivering exceptional client services Job Type: Full-time Pay: $18.00-$19.00 per hour Expected hours: 40 per week Benefits: Dental care Extended health care Paid time off RRSP match Work Location: In person