Job Title

As a Engagement Manager at TechBlocks, you will serve as the primary onsite face of TechBlocks for a strategic client program, responsible for building trusted client relationships, ensuring seamless program execution, and aligning delivery teams with business objectives. This role is highly clientfacing and onsite (Vaughan location, 3 days per week) and acts as the bridge between client leadership and TechBlocks delivery, product, PMO, and shared services teams. You will own engagement health, program governance, executive communication, and operational oversight across the program. The role also requires travel to India 34 times per year. Key Responsibilities Client Relationship & Engagement Management Act as the primary engagement owner and trusted advisor for client stakeholders at Manager, Director, VP, and Clevel. Build and sustain strong, longterm client relationships through consistent onsite presence, proactive communication, and credibility. Conduct weekly meetings with client Managers, biweekly reviews with Directors, and monthly executive updates with VPs and Clevel stakeholders. Own client escalations, proactively manage risks, and ensure timely resolution of issues with clear communication. Program & Delivery Oversight Oversee programlevel delivery across multiple workstreams, collaborating closely with Product, PMO, Engineering, and Architecture teams. Ensure smooth coordination and alignment with Security, Automation & Performance, DBA, DevOps, and SRE teams to prevent delivery disruptions. Monitor delivery progress, dependencies, risks, and milestones to ensure commitments are met across all streams. Drive adherence to agreed KPIs, SLAs, timelines, and quality standards. Executive Reporting & Communication Create and present weekly program status reports for Clevel, VPs, and Directors, covering delivery status, risks, dependencies, financials, and decisions required. Translate complex technical and delivery information into clear, executiveready insights. Lead or support executive steering committee meetings and ensure followthrough on action items and decisions. Resource & Operational Management Oversee programwide resource onboarding, offboarding, attrition tracking, and capacity planning. Partner with internal leadership to ensure optimal team structure, skills alignment, and continuity. Coordinate monthend timesheet collection and validation to support accurate program billing. Ensure operational discipline across tooling, reporting cadence, and engagement processes. Identify trends, risks, and improvement opportunities across engagement health, delivery execution, and client satisfaction. Drive continuous improvement initiatives across engagement processes, governance, and collaboration models. Act as a role model for clientcentric behavior, accountability, and delivery excellence. Required Qualifications Bachelors degree in a relevant field; Masters degree is a plus. 8+ years of experience in technology delivery environments, with significant experience in clientfacing engagement, program, or delivery leadership roles. Proven experience managing large, complex, multistream programs involving onshore and offshore teams. Strong background working with PMOs, product teams, and engineering leadership. Demonstrated ability to engage confidently with senior client stakeholders, including Directors, VPs, and Clevel executives. Excellent communication, relationshipbuilding, and stakeholder management skills. Strong organizational skills with attention to detail in reporting, governance, and execution. PMP, PgMP, ITIL, or similar certifications are a plus. Additional Requirements Ability to work onsite in VaughanOntario a minimum of three (3) days per week. Strong sense of ownership, accountability, and urgency. Comfortable operating in ambiguous, fastpaced environments with competing priorities. Ability to influence without authority and navigate complex organizational dynamics. Commitment to delivering excellence, client satisfaction, and continuous improvement. Ability to travel to India 34 times per year. Why TechBlocks Work directly with Fortune 500 executives and digital transformation leaders. Be part of a fastgrowing, AInative software engineering firm redefining global delivery through our GCCasaService model. Collaborate with global teams in Canada, the U.S., and India on cuttingedge cloud and AI initiatives. Competitive compensation, performance incentives, and a culture that values ownership, agility, and innovation. #J-18808-Ljbffr