Job Title

Overview We are seeking an experienced Digital Adoption Lead to drive the endtoend delivery of inapp guidance at scale using WalkMe. You will lead discovery, design governance, build oversight, testing, and adoption optimisation for a largescale SuccessFactors implementation. SuccessFactors knowledge is not mandatory, but familiarity with HR processes is beneficial. The role blends product leadership, stakeholder management, and datadriven optimisation to deliver measurable adoption outcomes. Responsibilities Own the DAP workstream across discovery, solution design, build, test, release, and optimisation cycles Run discovery to map user journeys, identify friction points, and prioritise highvalue use cases and audiences Define guidance strategy and standards for WalkThrus, SmartTips, ShoutOuts, Launchers, Resources, and automation Shape personalisation and targeting using robust segmentation, triggers, and rules aligned to user roles and lifecycle moments Lead a small pod of builders/testers, allocate backlog, review builds, and ensure consistency with design standards Integrate with programme governance across OCM, Training, Functional, and Security teams to ensure one coherent change experience Oversee QA and UAT for DAP assets, including crossbrowser checks, performance, accessibility, and data privacy considerations Plan phased releases and A/B tests, coordinate cutover activities, and manage hypercare with clear triage paths Measure impact using analytics, set KPIs and OKRs, and iterate designs to improve completion rates and reduce support tickets Establish content lifecycle management with inventory, versioning, retirement, and maintenance routines Provide stakeholder updates with concise status, risks, decisions, and benefits realisation tracking Contribute to estimation and staffing, vendor coordination, and, when needed, presales or PoV support Required Skills Proven experience leading DAP implementations with WalkMe in complex enterprise environments Strong command of segmentation, rules, events, and goals in WalkMe, with handson fluency in Builder and Content Manager Ability to translate business requirements into clear user journeys and inapp guidance that reduces friction Proficiency in usability testing and structured QA practices across browsers and profiles Analyticsdriven mindset with the ability to define KPIs, interpret usage data, and drive iterative improvements Excellent communication, stakeholder management, and facilitation skills in a global delivery model Preferred Skills Endtoend experience setting up governance, standards, and operating models for DAP programmes Exposure to SuccessFactors processes or other HCM/ERP applications Understanding of change management and user training strategies, with an ability to align DAP with comms and learning plans Familiarity with accessibility practices, privacy, and security considerations for inapp solutions Experience with agile tooling and rituals, and with A/B testing or experimentled optimisation Awareness of adjacent DAPs such as Whatfix, plus integration patterns with help hubs, LMS/LXP, or knowledge bases Working knowledge of web technologies for troubleshooting in the browser context (HTML, CSS, basic JavaScript inspection) Experience: 8-10 Years Reinvent your world. We are building a modern Wipro. We are an endtoend digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. #J-18808-Ljbffr