Overview The System Services Representative is responsible for all activities related to providing service to IBM and other equipment manufacturers servers and mainframes, including peripheral and network equipment that makes up a complex system environment. This will include maintaining complete and accurate customer records, interacting with customers, and demonstrating strong interpersonal skills to create connections with clients. Skills Strong execution and interpersonal skills Highly organized Strong attention to detail Ability to manage multiple responsibilities and set priorities Experience responding to customers concerns Strong written and verbal communication skills Proactive selfstarter Flexibility to adapt to a rapidly changing environment Computer servicing proficiency, including knowledge of associated software Experience and Education The position requires an organized team player with some experience in a professional services environment. Entrylevel candidates are acceptable and will be trained. College degree or higher desirable. Additional Information This is a regular fulltime position. Working hours are 8:30am to 5:15pm, with occasional offprime and weekend work, including standby/oncall rotation. The role offers fully funded training/education, mileage reimbursement for personal car use, benefits, and travel throughout Canada/U.S. Additional assignments worldwide are possible. Compensation Compensation is commensurate with skills and experience. Applications Please direct all responses to , including salary requirements. All applications should include a rsum and cover note outlining the candidates basis for interest and fit with the role. Do not send applications by fax or mail. No phone calls, please. About IBM IBM is one of the worlds largest computer organizations and is considered the leader in computer standards by industry veterans. Our industry ranges from hardware and software development to highly related skilled services. We welcome you to share this opportunity with family, friends, and colleagues who may be qualified and interested. Thanks! Randy Your role and responsibilities Posting is for Kitchener / Waterloo / Stratford / Guelph Ontario area. Perform onsite installation and maintenance: install, maintain, and repair IBM and multivendor systems and components, including hardware, networking products, and associated firmware, at client sites. Deliver clientfacing services: provide preventive maintenance, basic configuration, and perform service activities such as systems assurance, installation planning, and account management to ensure high client satisfaction. Manage client relationships: develop and maintain a thorough understanding of IBMs technical support strategy and articulate it to clients while identifying new service opportunities to protect the revenue base. Maintain accurate records: keep complete and accurate customer records on the Cognitive Support Platform and other relevant tools, providing accurate estimations on active work orders. Collaborate with clients: interact with customers using strong interpersonal skills to deliver services and support client needs. Required education NonDegree Program Preferred education Technical Diploma Required technical and professional expertise Exposure to hardware and networking products: familiarity with installing, maintaining, and repairing hardware, networking products, and associated firmware. Experience working with multivendor systems: knowledge of IBM and nonIBM systems and products, including Lenovo, NetApp, Teradata, Cisco, and others. Understanding of technical support strategy: basic comprehension of technical support strategies and ability to articulate them to clients. Familiarity with service delivery tools: exposure to tools such as the Cognitive Support Platform for maintaining accurate customer records. Basic configuration and maintenance skills: ability to perform basic configuration, preventive maintenance, and service activities for systems and products. Preferred technical and professional experience Familiarity with industryleading vendors: exposure to Lenovo, NetApp, Teradata, Cisco, and other multivendor systems and components, including hardware and networking products. Understanding of technical support tools: basic comprehension of service delivery tools such as the Cognitive Support Platform for maintaining accurate customer records and providing technical support. Knowledge of IT service delivery: exposure to onsite installation, maintenance, and repair of IBM and multivendor systems and components, including hardware, networking products, and associated firmware. About Business Unit IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimatethey can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the worlds most important industries and our clients are the architects of the future. Join us to help build our leadingedge technology portfolio designed for cognitive business and optimized for cloud computing. Your Life @ IBM In a world where technology never stands still, we understand that dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships live in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means youll be able to learn and develop yourself and your career, youll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growthminded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a teamfocused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a cando attitude and always striving for an outcomefocused approach within everything that they do. Are you ready to be an IBMer? About IBM IBMs greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, were also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now its time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equalopportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Other relevant job details Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application. Job Title: System Services Representative Job ID: 88978 City / Township / Village: Hamilton State / Province: Canada Work arrangement: Onsite Area of work: Infrastructure & Technology Employment type: Fixed Term (Fixed Term) Contract type: Fixed Term Short Term Projected Minimum Salary per year: 52,700.00 Projected Maximum Salary per year: 74,400.00 Position type: Up to 100% or 5 days a week (home on weekends based on project requirements) Company: IBM Shift: General (daytime) Is this role a commissionable/sales incentive based position?: No #J-18808-Ljbffr
Job Title
System Services Representative