Job Title

Job description: Established in 2012, BlackboxMyCar is the largest distributor of dash cams in North America. We partner with the best-in-class manufacturers to bring top-quality dash cams at the best prices to consumers, combined with providing the most in-depth information available to ensure that our customers are always making informed purchasing decisions. About the Role We are looking for a hands-on Operations Specialist to support our RMA (Returns & Refurbishment) and Warehouse operations. This role is ideal for someone detail-oriented, tech-curious, and comfortable working with both physical products and operational systems. Approximately 85% of the role will focus on RMA and refurbished operations , with the remaining time supporting warehouse activities as needed. Key Responsibilities Warehouse & Fulfillment Picking and packing orders Order fulfillment and kit assembly Inventory control and physical counts RMA & Refurbishment Operations Process, inspect, and test product returns and repairs Refurbish and restore electronics to a sellable condition Maintain accurate records of RMA transactions and refurbished units Enter and analyze data to identify trends in RMA requests Cross-Team Collaboration Collaborate with technical support to resolve product issues Communicate with Customer Service regarding RMA statuses and inquiries Coordinate with vendors on repair orders Work with online marketplace teams on inventory levels, listings, and pricing of refurbished products General Support Assist in improving RMA processes to increase efficiency and customer satisfaction Support other departments as needed (e.g. coverage during absences or peak periods) What Were Looking For Ability to type at least 55 WPM Intermediate Excel skills (Pivot Tables, VLOOKUPs) Experience with e-commerce platforms (Shopify, Amazon, or similar) Experience with inventory management systems Strong attention to detail and organizational skills Interest in technology and electronics