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Job Title


Manager, Customer Service


Company : Farm Credit Canada


Location : Portage La Prairie, Manitoba


Created : 2026-02-01


Job Type : Full Time


Job Description

Closing Date (MM/DD/YYYY): 02/16/2026Worker Type:Term (Fixed Term)Language(s) Required:EnglishTerm Duration (in months):21Salary Range (plus eligible to receive a performance based incentive, applicable to position) :$92,310 - $124,890Why FCC?At FCC, were proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.Heres what you can expect when you join our team:Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programsPurpose-driven work: We build strong relationships, share knowledge and support the people who feed the worldGrowth: Learning and development opportunities to help you thriveHybrid work optionsHow youll make an impactAs Manager, Customer Service, youll guide a dynamic team located across Manitoba focused on delivering exceptional customer service in Ag Production financing. Youll coach and mentor staff on building relationships with customers and creating strong partnerships with internal teams, ensuring quality documentation and efficient processes. Working with the district leadership team, youll help shape strategy, optimize workflow, and support the district business plan to achieve organizational goals.If you have a passion for the agriculture industry, love supporting others, and enjoy leading teams through change and growth, this could be a role for you.What youll doLead a high-performing customer service team, managing performance and developmentManage workload priorities, identify employee development requirements, set goals and evaluate performanceWork with district leadership team to develop and execute business plan and marketing strategies between business unitsMonitor operational reports (for example, compliance and loan review)Maintain the district budget and manage daily operations: facilities management, meetings and event planningWhat youll bring to the teamRequired qualifications:A bachelors degree in administration or businessA minimum of four years of related experience (or an equivalent combination of education and experience)Leadership experience, including coaching, mentoring and developing team members to improve performance or achieve measurable resultsDemonstrated experience delivering agricultural or commercial financial services, including relationship building, assessing clients needs, supporting lending or credit processes, or managing a portfolio of business or farm clientsExperience leading or supporting change initiatives, driving continuous improvement and delivering measurable impact in processes, teams or projectsValid drivers license and ability to travel within the provincePreferred qualifications: Bilingualism (English and French) is a strong asset Not sure you meet every requirement? We encourage you to apply anyway.You belong here At FCC, were committed to creating an inclusive, equitable and accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and were dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives. We encourage qualified applicants to apply, including members of these four employment equity groups: Indigenous Peoples Members of visible minority groups Persons with disabilities Women Accessibility and accommodations To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: [email protected]. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.