Job Title

Date limite pour prsenter sa candidature : 01/21/2026 Adresse : 33 Dundas Street West Groupe de famille d''emploi : Services partags Gathers, integrates, and translates information to promote the effective operation of the North American Treasury Payments Services (NA TPS) Client Service & Implementation team. Leads analysis, decision/impact assessment, and recommendations to drive multi-year planning, prioritization and execution of strategies and initiatives across the function that will promote effective operations. Develops and implements processes/procedures that enable the TPS organization to build an effective workforce of the future, identifying and closing skill gaps internally and working with HR and other partners to source external talent where appropriate. Acts as the central point of contact for strategic and priority initiatives for the area, leading a team of process & design management, performance excellence and change management professionals to ensure the integration, optimization, and successful execution and sustainment of key processes and the achievement of set objectives. Provides strategic communication advice to the leadership team, to support clear understanding of strategies and priorities. Reinvent Treasury Services for Employees and Clients Are you ready to define the future of treasury & payment services? BMO seeks an experienced leader to serve as our Managing Director - Service Transformation for the North American Client Services & Implementation (CS&I) team. This role answers to the Head of NA CS&I and is central to accelerating our digital enablement agenda, elevating end-to-end customer experience, and empowering our people to do their best work. Reports to: Head, North American Client Services & Implementation (member of the TPS Senior Leadership Team) Your Impact Integrate Strategy With Execution: Use market insights and client/employee feedback to shape BMOs next-generation service model. Direct multi-year, cross-functional programs that reimagine how we deliver value, streamline processes, and drive purposeful customer and employee experiences. Champion Digital & AI-Enhanced Servicing: Lead the design and implementation of advanced technologies-from AI-driven service automation to self-service platforms-ensuring high adoption through effective change management and employee upskilling. Optimize Service & Sales Collaboration: Foster enhanced collaboration across Sales, commercial bankers, product managers, strategy, digital product and innovation, Personal and Business Banking, and Wealth Management teams. Align efforts to refocus Sales on relationship growth while consolidating servicing responsibilities within dedicated roles. Simplify and Enhance Processes: Oversee reengineering of key onboarding, account maintenance and billing processes to elevate the client experience, reduce manual tasks and free capacity for deeper relationship management. Focus on People & Culture: Develop tools, training and career pathways that energize employees and empower high performance. Foster a culture that integrates customer-centricity and innovation. Deliver Governance & Results: Ensure projects align with BMOs risk and compliance frameworks, manage budgets effectively, and track success metrics across adoption, efficiency, experience, financial targets and governance. Your Background Proven Leadership: 9+ years driving transformation in financial services or technology-enabled operations. Strategic Vision: Ability to connect product, client, and employee insights to organizational strategy and translate them into actionable programs. Service & Digital Expertise: Solid grounding in client experience design, AI/automation, and digital enablement to enhance service delivery. Collaborative Influence: Skilled in partnering across sales, product management, strategy, digital innovation, personal and business banking, and wealth management to drive unified solutions. Culture & Change Advocate: Known for cultivating inclusive, high-performing teams and leading complex change with clarity and empathy. This position is open across multiple locations with a hybrid work arrangement. Please note the base salary range for this position is CAD $170,000.00 to CAD $230,000.00 Salaire : Type de rmunration : Salaire Ce qui prcde reprsente la fourchette et le type de rmunration de BMO Groupe financier. Les salaires varieront en fonction de facteurs comme lemplacement, les comptences, lexprience, les tudes et les qualifications pour le poste et pourront inclure une structure de commissions. Les salaires pour les postes temps partiel seront calculs au prorata du nombre dheures travailles rgulirement. Pour les rles commission, le salaire susmentionn reprsente la cible de BMO Groupe financier pour la premire anne au poste. La rmunration totale offerte par BMO variera selon le type de rmunration associ au poste et peut comprendre des primes de rendement, des primes discrtionnaires ainsi que dautres avantages et rcompenses. BMO offre galement une assurance sant, le remboursement des frais de scolarit, une assurance accident et une assurance vie, ainsi que des rgimes dpargne-retraite. Pour en savoir plus sur nos avantages sociaux, consultez le site : propos de nous BMO, nous sommes anims par une raison dtre commune : Avoir le cran de faire une diffrence dans la vie, comme en affaires. Cette raison dtre nous invite entraner des changements positifs et durables pour nos clients, nos collectivits et nos gens. En travaillant ensemble, en innovant et en repoussant les limites, nous transformons des vies et des entreprises et favorisons la croissance conomique partout dans le monde. En tant que membre de l''quipe de BMO, vous tes valoris, respect et entendu, et vous avez plus de moyens pour progresser et obtenir des rsultats. Nous nous efforons de vous aider obtenir des rsultats ds le premier jour, pour vous-mme et nos clients. Nous vous offrirons les outils et les ressources dont vous avez besoin pour franchir de nouvelles tapes, car vous aidez nos clients franchir les leurs. Au moyen de formation et de coaching approfondis ainsi que de soutien de la direction et d''occasions de rseautage, nous vous aiderons acqurir une exprience enrichissante et largir votre groupe de comptences. Pour en savoir plus, visitez-nous l''adresse BMO s''engage offrir un milieu de travail inclusif, quitable et accessible. Nous apprenons de nos diffrences et tirons notre force des gens et de leurs diffrents points de vue. Des mesures dadaptation sont disponibles sur demande pour les candidats qui participent tous les aspects du processus de slection. Pour demander des mesures dadaptation, veuillez communiquer avec votre recruteur. Remarque aux recruteurs : BMO naccepte pas les curriculum vit non sollicits provenant de toute source autre que le candidat directement. Tout curriculum vit non sollicit envoy BMO, directement ou indirectement, sera considr comme la proprit de BMO. BMO ne paiera aucuns frais pour les placements dcoulant de la rception dun curriculum vit non sollicit. Une agence de recrutement doit dabord dtenir une entente de service crite valide et dment signe avant denvoyer des curriculum vit. #J-18808-Ljbffr