Job Title

Description Your role The Accounts Receivable (AR) Supervisor oversees and supports the AR Advisors and AR Clerks by providing leadership, operational guidance, and coaching. This role ensures the accurate and timely processing of receivables, manages escalated issues, and collaborates closely with the AR Manager to enhance team performance, improve process efficiency, and promote continuous improvement. Here is an overview of the main responsibilities Demonstrate a consistent commitment to service excellence in all interactions. Serve as the primary point of contact for escalated inquiries from AR Advisors and AR Clerks. Provide day-to-day supervision, mentoring, and coaching to assigned team members. Support the onboarding, training, and ongoing development of AR Advisors and AR Clerks. Monitor workload and ensure service level objectives and deadlines are consistently met. Maintain accurate and up-to-date records of resident billing, payments, adjustments, and move-in/move-out transactions. Assist with complex account reconciliations and the resolution of billing or payment issues. Track and monitor accounts referred to collection agencies. Prepare and coordinate consolidated aging reports to support review and decision-making. Ensure compliance with internal controls, company policies, and established procedures. Identify opportunities for and contribute to improvements in policies, processes, and documentation. Participate in audits, system implementations, and special projects as required. Perform additional duties as assigned by the AR Manager. Ideal profile Education Hold a Diploma of Vocational Studies (DVS) or a College Diploma in Accounting. Experience Have between 3-5 years of experience in Accounts Receivable or related finance roles. Have a minimum of 1 to 2 years of experience supervising staff. Required skills and qualities Excellent command of Microsoft Word and Excel (intermediate level). Bilingualism required (French and English), both spoken and written. Experience with ERP or billing systems; Yardi experience is a strong asset. Solid understanding of billing systems, AR processes, and account reconciliation. Strong organizational skills, with the ability to effectively structure work and tools. Solid priority management skills, enabling deadlines to be met in a dynamic environment. Highly adaptable and flexible in the face of change and new procedures. Ability to manage multiple files simultaneously while maintaining a high level of rigor. Proactive, demonstrating initiative and autonomy. Exceptional customer service, focused on courtesy, efficiency, and quick problem solving. Excellent communication skills, both oral and written, with clarity and professionalism. Have strong leadership skills, be a good motivator, be an effective communicator, inspire trust, and be able to give clear directions. Conditions offered Competitive salary Comprehensive benefits package Flexible teleworking options Adaptable work schedule Access to continuing education Opportunities for advancement within the organization Social activities organized throughout the year