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Before you continue reading this job description, there are two non-negotiables you should know about; you need to be fluently bilingual in both Spanish and English because this role requires you to communicate effectively in both languages on the phone, email, and chat. If you are a beginner/intermediate in either language, this won''t be the right opportunity for you. And you''ll need to live within the HRM, because from time to time you''ll be required to work on-site in our office (Located in Halifax). If you''re bilingual and you call HRM home, then keep on reading Our membership service agents are total champs. They play a key role in supporting members and sports professionals belonging to the world''s foremost tennis organization. To excel in this role, you need to be a pro at navigating multiple digital systems and platforms concurrently, and you need to bring empathy and a sense of urgency to your job every day. You''re a natural helper and a total people-person who loves to find solutions for people in need: helping a frantic parent get their child registered for a tennis tournament, or getting a tennis club administrator squared away with their new program software are missions you can get behind You''ll be talking a lot about tennis, so a passion for racket sports is a definite ''advantage'' (See what we did there?) If we described you above, keep on reading, and apply today Here''s the Deal: This is a full-time, permanent position starting mid-February. Bilingual Hourly rate of pay is $19.00. You must be fluent in both Spanish and English. You need to be able to communicate effectively on the phone and in writing in both languages. Full-time training will be provided Monday to Friday from 10:00am to 6:00pm Atlantic time in a fully online classroom. This position involves a rotational schedule of 30 to 45 hours per week, including regular evening shifts. Our program operates from 9:00am to 10:00pm Monday to Friday and 10:00am to 10:00pm Saturday and Sunday. To be considered for this role, you must have open working availability within these hours. If you''re looking for a typical 9-to-5 job, this will not be the right fit for you. We recognize everyone works differently - whether you want to work in our office (located in Halifax) or prefer at home, we can support either option. If you prefer home over office, you''ll need to have hard-wired internet with upload/download speeds that meet our testing minimums, a desk, and a chair. We will provide all the computer equipment you need. NOC code 64409. What We Offer: Health, Dental, and Vision Benefits at 30 days, as well as access to a dedicated virtual health program. Life Insurance. Group RSP with a matching contribution option. Free Employee & Family Assistance Program for legal, financial, and health support. Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs. What You''ll Do: Help Tennis Providers and members in using the organization''s technology to set up and organize their programs. Take ownership of each inquiry you handle. Efficiently and effectively resolve member inquiries and issues through phone, email, and chat support channels in both Spanish and English. One-touch resolution is the goal. Be an ambassador for the organization''s brand and the sport of tennis, delivering a consistently positive experience for customers by demonstrating empathy and urgency. Find opportunities for tennis members to add value to their membership or their gameplay. What You''ll Likely Have: Well-developed customer service skills with the ability to quickly establish a positive connection and manage expectations. Effective communication skills. You''ll need to be clear, empathetic, and helpful even if your customer is upset or frustrated. The ability to navigate multiple software platforms and websites concurrently. You don''t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment. Demonstrated aptitude for minor tech troubleshooting If you know how to clear cache and cookies, you''re good. Passion for racket sports as a fan or a player is an asset if you struggle to understand the passion people have for their favorite game, this is probably not the right fit for you Our intention is to be an actively anti-racist organization, and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn''t align with who you are, we encourage you to look elsewhere for work.