Technology Infrastructure & Support Lead Salary: $75,000 to $95,000 (Determined by level of experience) Overview Were looking for an Infrastructure & Support Lead to join our Vancouver HQ! Reporting to the Director, Technology, this role will work cross-functionally with all departments and gain real-world experience by leading Vessis technical infrastructure and support functions. You will be responsible for supporting several day-to-day operational technologies, including ensuring efficient and effective operational support is provided, cybersecurity is prioritized and delivering infrastructure projects, while contributing as a leading voice in Vessis IT hardware and software roadmap. This is an exciting opportunity for a natural problem solver and hands-on lead who thrives creating scalable and sustainable support systems, ticket and project coordination, loves hands-on technology work and enjoys providing mentorship and coaching. What Youll Do Provide leadership and mentorship for direct reports Implement best practices, governance, and maturation of support operations Lead operational technical support for HQ, retail and provide MSP oversight Own the ticketing system, report and manage metrics for KPI tracking Be the face of support for the organization Plan, implement and maintain network infrastructure (Cisco Meraki & AnyConnect, Verakada, Solink) Plan, implement and maintain Microsoft Entra, group based & certificate based security, related licensing and tools (Entra ID, Microsoft tools licensing, SSO, InTune MDM) Install, troubleshoot and configure hardware and software Select and purchase hardware and software solutions Ensure asset management inventory of IT equipment and systems is kept up to date Develop and maintain a list of approved software, including evaluation and selection of new tools Support and track licensing for business productivity applications Coordinate projects (rollouts, etc) Monitor and implement cybersecurity Create and maintain a knowledge base for IT support processes and for the business Explore AI agentic capabilities for IT support cases Provide user training Onboard and offboard users Tech and Software Stacks Hardware/Infrastructure: Cisco Meraki, Windows and Apple laptops, Apple devices, Shopify hardware, penetration testing, patch management, and more. Software: Atera, Jira, Google Workspace, Microsoft Entra, MS365, InTune, ClickUp, Shopify, Slack, Adobe, RMM, cybersecurity tools, and more. What Were Looking For 5+ years progressive experience in technical infrastructure and support A degree or diploma in technology (or equivalent) Expert understanding of technical infrastructure and support methodology (ITIL certification an asset) Leadership experience, preferably in a technical capacity Solid cybersecurity experience, including running pen tests and conducting license audits Experience with Cisco Meraki, Google Workspace, surveillance camera administration, Shopify (or other POS), Microsoft Entra, InTune MDM, Apple administration and cert based enrollment Project management or coordination experience A passion for problem solving and issue resolution Strong focus on root cause resolution, accountability and ownership Ability to solve technical issues in an efficient, professional manner and mentor others on the same Previous experience in hybrid work environments Its a Bonus If You Have Experience working for a startup ITIL certification Experience providing support in a fashion retail environment An understanding of PCI compliance Experience in a hybrid work environment #J-18808-Ljbffr
Job Title
Infrastructure & Support Lead