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Overview Take a look: A day in the life of a Unilingual Case Manager Take a look: A day in the life of a Bilingual Case Manager This role requires the successful applicant to commit to an in-office work arrangement up to 5 days a week beginning in 2026. Salary Grade: 213 From: $97,184.05 Locations We anticipate bilingual (French & English) and unilingual permanent opportunities in the following office locations: Guelph - Unilingual Guelph - Bilingual Hamilton Unilingual Hamilton Bilingual Kingston - Unilingual Kingston - Bilingual London - Unilingual London - Bilingual North Bay - Unilingual North Bay - Bilingual Ottawa - Unilingual Ottawa - Bilingual Sault Ste. Marie Unilingual Sault Ste. Marie - Bilingual St. Catharines - Unilingual St. Catharines - Bilingual Sudbury Unilingual Sudbury - Bilingual Thunder Bay - Unilingual Thunder Bay - Bilingual Timmins - Unilingual Timmins - Bilingual Toronto - Unilingual Toronto - Bilingual Waterloo- Unilingual Waterloo - Bilingual Windsor - Unilingual Windsor - Bilingual Join Our TeamWhere Potential Meets Purposeat WSIB At the WSIB, our mission is to support workers and employers when injury or illness happens on the job. We act quickly to provide wage-loss benefits, medical coverage, and practical support to help people recover and return to work. As one of North America''s largest insurance organizations, covering over five million people in more than 300,000 Ontario workplaces, were committed to making workplaces safer and supporting recovery every step of the way. Why Work With Us? When you join WSIB, youll have the chance to bring your potential to a purpose-driven organization. Grow your career through diverse opportunities and continuous learning Be valued and recognized for your contributions Work in a supportive, team-focused environment Access comprehensive health, wellness, and a defined benefit plan Receive a competitive salary and, where applicable, a bilingual language bonus About the Opportunity: Case Manager Are you a strong decision-maker who thrives in a fast-paced environment? Do you communicate clearly, collaborate effectively, and adapt quickly to changing situations? Are you known for following through and getting results? If so, the Case Manager role at WSIB could be your next career movewhere your potential meets purpose. What Youll Do Make informed decisions based on legislation, policy, and best practices, and communicate these decisions clearly to workers, employers, and healthcare providers Gather and analyze information from multiple sources to assess eligibility and progress cases efficiently Adapt to new information and changing circumstances, adjusting plans as needed to ensure successful recovery and return-to-work outcomes Collaborate with internal teams and external partners, participating in case conferences, sharing best practices, and providing mentorship where needed Execute case management plans by coordinating actions, monitoring progress, and ensuring timely follow-through on all activities Facilitate open communication between workplace parties, supporting a safe and sustainable return to work Identify and address barriers to recovery and return-to-work, leveraging resources and expertise as required Resolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent manner Who You Are Sound decision-making skills and the ability to weigh complex information Exceptional communication (verbal and written) with empathy and clarity Adaptability to evolving situations and client needs Strong teamwork and collaboration within multidisciplinary teams Demonstrated ability to follow through and deliver results What You Will Bring Education University completion at undergraduate level. Experience Two years prior experience in Adjudication or Case Management and Customer Service. Adjudication is a process of decision making, gathering and weighing information against guidelines, policy and laws to arrive at an objective outcome. Case management is a process of assessment, planning, facilitation, and advocacy for options and services to meet an individual''s needs to promote optimal outcomes. Key activities include: collecting information, making decisions, coordination and actioning activities; reviewing, monitoring, guiding and directing cases towards resolution. This position is currently eligible for an education equivalency. Additional years of experience will be considered in place of levels of education on a 2:1 basis. For every level of education not completed, an additional 2 years of experience will be considered as equivalent, in addition to the minimum prior years of experience as set out in the job requirements. Management has set a minimum threshold for education equivalency at the College diploma program of over one year and up to two years level. Education Levels College diploma program of over one year and up to two years plus 6 years of experience College diploma program of over two years and up to three years plus 4 years of experience There are no equivalencies for established professional certifications and/or designations. Our Commitment to Equity, Diversity, and Inclusion We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. The WSIB is committed to being accessible and inclusive, and following barrierfree and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs. Disclosing Conflicts of Interest As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. Privacy Information We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will use this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired. To Apply For this position, please submit your application by the closing date. #J-18808-Ljbffr