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About The Company McDougall Energy is a Canadian, family-owned business that has been providing products and services to customers since 1949. We are recognized as a Platinum Club member of Canada''s Best Managed Companies. We credit our success to our talented team and believe in providing them with opportunities to make a meaningful impact on our business and their careers. Join us and help us continue a tradition of meeting the needs of our customers and our communities and connecting them to the energy solutions of today and tomorrow. About The Opportunity We are looking for an outgoing, enthusiastic individual with a strong customer service approach for the position of Account Manager within the Residential Market. Reporting to the Account Manager Supervisor, the Account Manager will ensure outstanding customer experience is delivered to existing and prospective customers while supporting the Home Market Sales Team. Located at Head Office in Sault Ste. Marie, the position will be responsible for: Educating current customers on propane, heating oil, service plans and associated services. Preparing credit applications, account cancellations, and any other required paperwork. Identifying opportunities to upsell to customers, based on the products and services offered. Responding to incoming consumer calls for home heating product inquiries. Resolving customer concerns to resolution; may involve working cross-functionally with various departments. Working in collaboration with the Territory Managers to maximize team effectiveness. Maintaining and building committed relationships with customers and industry associations for business development. Ensuring retention (via proactive calls) and maintaining overall customer satisfaction. Maintaining knowledge of competitive offers. Review and make recommendations to improve our offer in the Home Market. The Ideal Candidate Will Possess A post-secondary degree or diploma with 13 years experience in sales or customer service; knowledge of the fuel industry or home utility products considered an asset. Excellent communication and interpersonal skills, including strong written and oral skills. Strong negotiating, time management and presentation skills. Demonstrated ability to manage large volumes of data; strong attention to detail. Strategy development and strong analytical skills are an asset. Proficient with Microsoft Word, Excel, and Power Point. Demonstrated ability to develop and retain strong customer relationships. Strong organizational and problem-solving skills. A high energy, self-starter who can effectively work within a strong team culture. What We Offer We provide career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally. Salary - $52,000 - $57,000 per Year 4 weeks paid vacation Employer Health & Dental Benefits Group RRSP Employee Assistance Program (EAP) Healthcare & Lifestyle Spending Account Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online at McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest. We do not use AI in our screening process. #J-18808-Ljbffr