Job Title

At the City of St. Catharines, youll find more than just a job youll find a place that fits. Here, your work means something where you can see the impact, feel the pride, and know youre a part of something bigger. Youll be trusted to do your job, backed by people who care, and part of a team that shows up for each other. Theres flexibility when it counts, and a real understanding that life doesnt stop when the workday starts. With pay you can count on, great benefits, and a pension that helps you plan ahead youve got more than a job. Youve got the space to grow, the balance you need, and a place that gets it. It feels different because it is. Its a place that works for you. About The Role The Human Capital Management System (HCMS) Support Analyst will play a vital role in the implementation and ongoing support of a new Human Capital Management (HCM) and Payroll System. This role will support system configuration, security, and testing during implementation, and own ongoing system maintenance, user support, training, and process improvements. What Youll Be Doing Support the configuration, security, and performance of the HCMS platform, ensuring ongoing system stability, compliance with security standards, and alignment with organizational needs. Lead the planning, coordination, and execution of all testing activitiesincluding unit, system, integration, regression, data validation, performance, and datamigration testingensuring accuracy, completeness, and security of all results. Investigate and troubleshoot system issues, coordinating resolutions with internal teams and external vendors to maintain smooth system operation. Identify, assess, and mitigate risks related to system security, functionality, and project deliverables, while documenting and reporting all testing and security outcomes, issues, and resolutions. Manage post-go-live enhancement and improvement initiatives, overseeing planning, resource coordination, and continuous optimization of the HCMS environment. Translate user requirements into technical specifications and system changes that support operational effectiveness and improved user experience. Build and maintain productive relationships with internal teams and external vendor to support successful system operations and project outcomes. Develop, deliver, and maintain comprehensive training programs, guides, and materials for end users and support teams, ensuring strong system adoption and adherence to security protocols. Facilitate training sessions and workshops, providing ongoing support, troubleshooting, and system optimization guidance. Prepare and distribute clear, timely communications to strategic business partners. Maintain uptodate documentation related to security, testing, training, and support processes. Monitor system performance, manage upgrades, and ensure operational continuity and readiness across the HCMS platform. Whats Required University degree in HR, Payroll, Computer Science, Accounting, Business Administration, or related field. Three (3) years of experience supporting HCM, Payroll, or Workforce Management system planning and design. CHRP, PCP, CPA, or similar designation preferred. Analytical thinking, problem-solving, attention to detail, and commitment to quality. Excellent communication, leadership, and project management skills, with the ability to manage multiple priorities and deadlines. Strong project management, communication, and organizational skills. Ability to translate technical and non-technical information effectively. Strong interpersonal and training skills. Ability to learn essential job functions within 6 months and effectively translate technical and non-technical information. Strong interpersonal and training skills. Knowledge of database structure, security frameworks, testing methodologies, and training best practices, is an asset. Job Details Job ID: 2026-49 Pay Rate: $84,029 to $98,316 Hours: 35 per week Schedule: Monday to Friday, 8:30 AM to 4:30 PM Location: St. Catharines, ON Work Mode: Hybrid (less than 50% remote) Employee Group: Non-Union Position Type: Permanent, Full-time Duration: Ongoing Application Deadline: Until filled Jobs with an application deadline will close at 11:59 PM on that date. Jobs listed as open until filled may close at any time. Other Requirements Other Position Requirements include: Ability to travel between City work locations Candidates selected for the position will be required to complete the Ministry of Labours Worker Health and Safety Awareness training and provide proof of the educational credentials listed on their resume and job application. Whats In It For You Curious what its like to work for the City of St. Catharines? Watch the video and Hear from Our Team. Great People: Be part of a team that supports you, celebrates your wins, and helps you succeed. Make Your Mark: Bring your ideas, drive meaningful change, and leave a lasting impact on our community. Learn & Grow: Access training and development funds to take your skills to the next level. Competitive Pay: Competitive pay from a certified Ontario Living Wage Employer. Secure Future: Join the OMERS pension plan with employer-matched contributions. Balance & Benefits: Flexible hybrid work options plus health, dental, and vision benefits for eligible positions. Additional Information Equal Opportunity Employer The City of St. Catharines is committed to fostering an inclusive, accessible, and respectful work environment. We celebrate the uniqueness of every individual. Our community is enriched by people from diverse backgrounds and lived experiencesa value reflected in our 20232027 Strategic Plan. Dont Meet Every Requirement? We encourage individuals from all backgrounds, experiences, and education levels to apply. While specific qualifications may be required for certain roles, we assess each applicants overall suitability. Please note that unionized roles are subject to collective agreement requirements. Accommodation We are an equal opportunity employer and provide accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources at . Application Process To ensure transparency and fairness, all applications must be submitted online through our application portal. Please keep your contact information up to date and regularly check your spam and junk email folders, as important communications may be directed there. Interviews and Assessments Depending on the role, interviews may be conducted via video conferencing or in person. Various tests and/or assessments may be administered as part of the selection process. Use of AI The City of St. Catharines does not use artificial intelligence (AI) technology in any part of the recruitment process. #J-18808-Ljbffr